Leon Guimaraes Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Brasília, Distrito Federal

►Promoted excellence in customer experience by skillfully organizing airplane boardings and monitoring satisfaction of approximately 220 passengers per flight.►Resolved customer or crew issues during domestic and international routes with minimal noise, including passengers in business class.►Ensured the operational standards on international and domestic routes were met by meticulously conducting flight documentation checking, safety equipment checking, food and beverage supply, departure and landing safety procedures.►Oversaw about 5 crew members per flight, delegating tasks, aligning flight procedures, providing feedback and on-the-job coaching, increasing team’s morale and maintaining a customer-centric mindset at all times.►Cultivated the company’s culture by training dozens of junior flight attendants on their first domestic or international flights, at least for a month period.►Reduced overall delays and other service rendering issues by collaborating with other stakeholders, such as pilots, ground teams, and service providers (e.g. catering / cleaning) from several nationalities and cultural backgrounds.►Achieved the company’s highest customer satisfaction rate, resulting in a promotion to Cabin chief within only two years into the role, becoming the youngest person to fill this position in the region.

Belo Horizonte, Minas Gerais, Brasil

►Fostered exceptional client experience by providing quick assistance to passengers, welcoming them on arrivals and connections, being empathetic towards customer issues around flight cancellation or change, and supporting handicapped individuals getting on board or disembarking from the airplane.►Complied with the company's high standards and aviation agency’s rules through checking flight tickets and documentation, monitoring quantity of passengers, and landing schedules, with the highest level of attention to detail.►Consolidated key information using AMADEUS and other company’s systems, making sure the registration of additional services purchased by passengers, the correct issuance of flight tickets, the most updated passenger manifest, as well as other flight documentation.►Coordinated team efforts to reduce delays by collaborating with cabin crew members and supporting ground teams.►Ensured the company's workforce readiness by providing AMADEUS training to several junior airport agents.

Executive Mba, International Marketing And Foreing Affairs

Bachelor, International Relations