Michelle Kaech Email & Phone Number

Vancouver, British Columbia, Canada

Cairns, Queensland, Australia

- Actively liaised with existing and new accommodation and tour suppliers to maintain/grow/source new business- Managed all contracting of existing and new International and Domestic Wholesale, Inbound and Travel Agencies- Summarised and analysed calculations for packages and special campaigns relating to all products and issuing these through all distribution channels- Managed multiple marketing campaigns, including eDMs, involving all the major wholesalers including Flight… Show more - Actively liaised with existing and new accommodation and tour suppliers to maintain/grow/source new business- Managed all contracting of existing and new International and Domestic Wholesale, Inbound and Travel Agencies- Summarised and analysed calculations for packages and special campaigns relating to all products and issuing these through all distribution channels- Managed multiple marketing campaigns, including eDMs, involving all the major wholesalers including Flight Centre/Infinity Holidays, Sunlover Holidays and Qantas Holidays/Helloworld- Managed promotional partnerships in the delivery of product campaigns for the domestic market with tourism partners such as Tourism Australia, Tourism Queensland and Tourism Tropical North Queensland (RTO)- Negotiated and proofed advertising rates and brochure contribution for the Western, Japanese and Korean markets- Maintained any product promotion on websites with current rates, images and product information - Provided regular product information updates to all suppliers reservations teams (e.g. attended boardroom training for large wholesalers, such as Infinity Holidays)- Attended domestic sales functions, events and workshops- Conducted regular sales visits to the domestic Japanese, Korean and Indian inbound tour agents based in the major cities (Sydney, Melbourne, Brisbane/Gold Coast) for contract negotiations and product updates- Organised and hosted familiarisation events- Provided regular reporting on activities, market research and industry trends- Managed social media channels such as Facebook, including promotion of special Offers and analysing sales results- Supervision of the Administrative Assistant - Sales Show less

Cairns Queensland, Australia

- Managed the local tour desks ensuring they have consumer brochures, specials and incentives to maximise sales- Represented a reef trip with sales calls and brochure distribution for the local market- Promoted 3 hotels (1 based in Cairns and 2 based in the Whitsundays) to the local Cairns and Whitsunday region- Arranged flyers, posters and marketing material for the local tour desks- Assisted in Advertising and Promotions of all 4 products of the company- Managed brochure… Show more - Managed the local tour desks ensuring they have consumer brochures, specials and incentives to maximise sales- Represented a reef trip with sales calls and brochure distribution for the local market- Promoted 3 hotels (1 based in Cairns and 2 based in the Whitsundays) to the local Cairns and Whitsunday region- Arranged flyers, posters and marketing material for the local tour desks- Assisted in Advertising and Promotions of all 4 products of the company- Managed brochure distribution including contracts for the local region- Managed sponsorship requests by researching and analysing potential business promotions- Organised and hosted familiarisation events for any of the products represented by the company by conducting site inspections to local and domestic agents- Conducted product presentations to local agents- Organised group quotes for both the reef trip and accommodation- Researched into local social clubs, language schools and businesses for potential group business- Attended local and domestic sales functions and events Show less

Cologne Area, Germany

•Development, planning and implementing of consumer promotions to increase customer revenue •Generating statistics regarding revenue development •Extensive market research on international hotel chains in the EMEA and Asia Pacific regionKey achievements: •Successfully implemented consumer promotions increasing brand awareness and customer revenue •Successfully completed Market Research Documentation on Tourism aspects in the EMEA and Asia Pacific region

Cairns, Qld, Australia

This family run business is an off-site management company and manages individually owned apartments and hotel rooms in various properties in Palm Cove (Cairns, QLD). Responsibilities included front desk duties, such as reservations and guest check-ins. Duties also included selling tours as well as car rental run through AVIS. Customer service played a vital role to ensure customer satisfaction and to guarantee customer returns. Key achievements:• Solely operated all aspects of the… Show more This family run business is an off-site management company and manages individually owned apartments and hotel rooms in various properties in Palm Cove (Cairns, QLD). Responsibilities included front desk duties, such as reservations and guest check-ins. Duties also included selling tours as well as car rental run through AVIS. Customer service played a vital role to ensure customer satisfaction and to guarantee customer returns. Key achievements:• Solely operated all aspects of the front-line business • Experienced all tours in and around the Cairns Regional Area Show less

Zurich, Switzerland

This role mainly focused on working on several Swiss and European transfer pricing documentations, including reviewing of existing transfer pricing systems as well as identification and estimation of transfer pricing risks. A lot of projects dealt with extensive market research in order to prepare the transfer pricing documentation, which included design, segment and company analysis and most intensely economic benchmarking analysis. Companies involved were major international wine and spirits… Show more This role mainly focused on working on several Swiss and European transfer pricing documentations, including reviewing of existing transfer pricing systems as well as identification and estimation of transfer pricing risks. A lot of projects dealt with extensive market research in order to prepare the transfer pricing documentation, which included design, segment and company analysis and most intensely economic benchmarking analysis. Companies involved were major international wine and spirits manufacturers, consumer product manufacturer and automatic groups. Other responsibilities included preparation of informational questionnaires for use in functional interview processes and integration of clients’ input into documentation. This required strong communication skills and good client relationship.Key achievements:• Market Research on several international clients such as Bacardi• Successful preparations of Transfer Pricing (TP) Documents• Attended 3-day TP Course and won 1st place in the group case study Show less

Bachelor Of Business, Management, Tourism, Marketing

Activities and Societies: Peer Networking Certificate received Tourism Management subjects, including Tourism field studies

International Baccalaureate, Bi-Lingual Diploma

Activities and Societies: Volleyball and Basketball team, Snowboarding Bilingual Diploma received (English & German) Boarding School.

Kindergarten - High School

Activities and Societies: Swimming, Badminton Hong Kong