Madison Brocker Email & Phone Number

Vancouver, British Columbia, Canada

- Designs personalized trips for individuals visiting Canada and Alaska, coordinating with both travel agents and retail consumers on a day-to-day basis- Discovers customer needs to develop a detailed and well organized travel itinerary that brings their dreams to life- Serves as an expert point of contact for clients who have questions about their upcoming vacations

Vancouver, British Columbia, Canada

- Coordinates custom, multi-city travel itineraries for inbound travellers visiting Canada and Alaska - Responsible for booking accommodation, tours, and transportation services, ensuring all details are per client requests- Communicates efficiently and professionally with clients, suppliers, and visitors through both written and verbal interactions - Quickly handles last-minute or urgent amendments to guest itineraries - Experience in accessible travel and luxury travel- Handling of some accounting activities including timely payment of services to suppliers and client invoicing

Vancouver, British Columbia, Canada

- Demonstrated exceptional communication skills with guests by responding promptly, maintaining brand voice, and creating a personal experience that exceeded customer service standards- Facilitated group training sessions within the department to explain various tasks and internal processes, improving employee skill level and confidence within their role - Elected as an Employee Board of Directors member to discuss ideas, trends and information with management on behalf of my department, improving communication and functionality between all departments- Recognized as Top Performer on five occasions: consistently met targets and expectations within the department through effective and efficient service, in-depth product knowledge, and strong understanding of the company CRM

Vancouver, British Columbia, Canada

- Prospected and secured vouchers for local attractions and excursions from various local businesses, generating over $25,000 from bids in a charitable online auction - Coordinated with senior members of the organization to plan, strategize, and implement online promotional activities for CKNW Kids’ Fund Pink Shirt Day Campaign - Utilized social media management tools such as Hootsuite to deliver automated content across multiple social channels, leading to growth of over 300 new Instagram followers in an 8-week period- Collaborated with the Fund Development Manager to construct monthly newsletters using MailChimp, maintaining community engagement by updating subscribers about local news and events- Communicated project outlines, objectives and expected outcomes on grant applications, resulting in eventual approval and dispersal of funds to be used towards individuals in need

Kelowna

- Collaborated with other creative professionals to effectively plan and deliver cohesive, large-scale events and weddings within a clients set timeline, criteria, and budget- Maintained contractual relationships with several retail and office spaces to provide weekly floral arrangements, plant installations and care, and merchandising to ensure consistent monthly revenue- Marketed the business through online advertising, social media, blogging, and personal selling to build recognition and generate leads, achieving average monthly sales of $7500 per month over a three year period - Analyzed website traffic using Google analytics to assess the customer customer journey, then adjust to encourage interactions with the business such as booking a consultation or placing an online order

Kelowna, British Columbia, Canada

- Consistently achieved sales target standards within the department to maintain good employee standing by implementing sales skills acquired through experience and intensive training- Qualified guest needs by asking strategic questions in order to construct a personalized service bundle that was within budget to ensure long-term customer satisfaction

Marketing

Activities and Societies: BCITMA Community Relations Committee - Developed and implemented an effective marketing strategy with a team.

Marketing/Marketing Management

Luxury Marketing And Global Storytelling

- attended site visits to some of the world's top luxury brands including Pagani, Basazzi, and Nonino to gain a deeper understanding.