Leonardo Oliveira Email & Phone Number

Lisbon, Portugal

As Scrum Master, led assessment analysis to evaluate and agile enhance governance models by identifying pain points and bottlenecks, establishing effective communication channels and feedback mechanisms to foster collaboration.Additionally, designed and implemented governance framework tailored to agile principles, defining roles, responsibilities, and decision-making processes.Developed policies and guidelines that aligned with organizational goals and agile values, ensured governance activities.Established mechanisms for tracking and reporting progress through metrics and KPIs, focused on achieving key objectives like integration, enhanced performance, improved user experience, operational efficiency, and ultimately, business growth.Drove continuous improvement by mapping change champions, assessing change impact, and executing communication strategies, navigating a challenging environment, driving critical changes and to ensure the delivery of a robust digital stack to enhance Jawwy's digital business capabilities.Connected to strategic planning and operational efficiency skills streamlined operations by integrating Jawwy's new digital stack, creating a cohesive digital ecosystem.

Lisbon, Portugal

As a Delivery Lead at Gaming1, I led a remote development team spread in Belgium, Spain and Portugal, navigating the challenges of Portugal as new market.Supported transformation by encouraging teams to adopt Domain-driven values and apply objective, business value-driven approaches, enabling communication across various layers through business, operations and technical areas.Guided Capability teams, monitored delivery flow, and ensured timely and accurate execution of the strategic roadmap while maintaining inter-team alignment. I promoted objective-oriented principles and methods, shared knowledge, and best practices within the Domain.Drove within the team and as part of the company goals, supported by the internal agile community, the transition from Scrum to Kanban System, to optimize workflow and enhance team productivity.Managed the product backlog and conducting regular ceremonies, ensuring alignment with business objectives while fostering a collaborative team culture towards business priorities and goals.I partnership with business for the Player Communication strategy, leveraging CRM and BI systems to optimize campaign to enable communication through several different layers messages and keeping track of reach and performance, additionally enabling the end-to-end campaign management key focused on elevating player experience through data-driven insights.Worked with the development team along with QA for testing automation, with Infrastructure and DEVOPS team to migrate from a monolithic environment to a micro-services structure.

Suíça

As a Scrum Master, I led and guided remote teams across multiple countries, including Portugal, Spain, Turkey, India, and Switzerland.My role involved supporting teams in establishing Agile processes, coaching team members, and ensuring adherence to quality standardsMy expertise lay in Agile methodologies, particularly Scrum, where I focused on enhancing team performance and fostering an Agile mindset.I coordinated and facilitated agile ceremonies, supported Product Owners in backlog management, and ensured quality deliverables through effective communication and collaboration to delivery new dashboards and improve user experience to some of the existing ones, supporting business to make faster and better decisions based on data analysis.Aligned stakeholders' expectations, established communication channels, and developed feedback mechanisms ensuring governance activities aligned with organizational goals and Agile values.Monitored key performance indicators (KPIs) such as WIP, Lead, and Cycle Times, using data analysis to drive continuous improvement in processes, people, and tools.Provided training sessions and engaged stakeholders to ensure alignment with Agile principles and organizational goals.

São Paulo, Brasil

As Scrum Master, this my journey showcases a track record in driving Agile transformation, delivering value through team leadership, and achieving measurable business outcomes.Served multiple Agile teams, successfully implementing the Scrum framework to deliver complex projects, coached and mentored team members, fostering a collaborative and high-performing culture.Navigated complex organizational landscapes, resolving cross-functional dependencies and optimizing value delivery, collaborating closely with Product Owners to refine product backlogs and ensure alignment with business objectives. Implemented continuous improvement practices, leveraging data-driven insights to optimize team performance and deliver exceptional business outcomes for clients such as Prudential Insurance and Banco Santander Brasil and Santander Spain, to deliver a new calculator engine for Prudential Insurance, to move services from IBM Integration Bus to Java Camel and create a new product (Based on internal System Stratus) to process all card transactions.Led the design and implementation of metrics and KPIs to measure Agile maturity and project and team performance ensuring alignment with strategic objectives.Achieved significant improvements in project delivery, customer satisfaction, and employee engagement, demonstrating adaptability and problem-solving skills.

São Paulo, São Paulo, Brasil

As Agile Master, lead development team (architect, tech lead, software engineers, QA and tester) using Kanban System\SAFe in order to fulfill with the ceremonies for the upstream and downstream, making sure that the product backlog was properly managed creating the items (Epics, User Stories, Task and Subtasks) supporting the Release Train Engineer (RTE) to work prepare the PI Planning, to perform proper Replenishment to keep the development and the delivery pipeline uptodateMy approach was shaped by the SAFe (Scaled Agile Framework) and the Kanban System, guiding activities and ceremonies to optimize workflow and maximize efficiency.

São Paulo, Brasil

As an Agile Master, I served as an advisory link between internal teams and clients, adopting a servant-leader role to drive the application of Agile/Scrum framework best practices. My primary focus was on fostering necessary adaptations to enhance processes, establishing transparency in product and project management through wellexecuted rituals and ceremonies.Consistent engagement in timeline and delivery negotiations was crucial to maintaining efficiency. I collaborated with clients to define objectives, technical and business requirements, and mapped out a clear and concise roadmap, sustained by sprint deliveries and effective backlog management.

São Paulo E Região, Brasil

As a Product Owner in IT the development covering 12 distance learning universities and colleges, also collaborated in the enrollment sales partnership, dealing with complex integration and operational challenges. Involved ensuring operational excellence and continuous enhancement of systems, I served as a strategic bridge between technology and business needsIn addition to overseeing maintenance, I was also responsible for driving the development of new functionalities, supported by the development team working on a Agile Scrum Framework, had to fufill with the product backlog maintainance from creating items in the backlog, prioritizing, refining, assuring the develiverables met the business need and the the Definition of Done agreeded with the team.

São Paulo E Região, Brasil

As a Project Manager Project Manager I mapped processes, established implementation priorities, and managed the project lifecycle, ensuring deadlines and quality. I handled risks, strategic decisions, and effective communication in multilingual executive committees in Spanish and English, reporting to the Operations Director, being in charge of generating projects reports to the Steering Committee consolidating operacional, financial, issue and risk management, also stating financial indicators of delivered projetc.Driving agile transformation in regional operations across Latin America, I pioneered the adoption of agile methodologies in a predominantly waterfall context, orchestrating the gradual migration to agile methodologies. I conducted proof of concepts, implemented Kanban boards, and fine-tuned metrics, ensuring effective deliveries and transparent reports to executive committees. The ability to balance an agile and waterfall portfolio, aligning global strategy with regional goals, showcases my strategic vision and management skills. As an Agile culture transformation agent, I provided visibility through effective ceremonies (Sprint Planning, Daily Meetings, Sprint Review, and Retrospective), fostering a collaborative and innovative environment.

São Caetano Do Sul

As a Scrum Master at Via Varejo, I successfully applied the Scrum framework to software development projects, leading a dedicated cross-functional Scrum Team consisting of Product Owner, architect, systems analyst, developers, and quality assurance analyst. This team focused on the enhancement and maintenance of web products and legacy systems, utilizing diverse technologies such as Cobol, CICS, Visual Age, and Java across Commercial and Marketing domains. My role extended beyond traditional Scrum responsibilities. I was a key liaison with indirectly impacted stakeholders, including legal, compliance, and accounting departments, ensuring project outcomes aligned with broader organizational goals and requirements. In a nationwide context, collaboration was vital. I adeptly negotiated with various IT service providers whose SLAs affected our Sprint planning, maintaining a harmonious development cadence. Navigating a complex landscape, I facilitated Scrum ceremonies while meticulously ensuring adherence to architectural standards and process quality throughout the development lifecycle. My negotiation skills played a pivotal role in setting realistic deadlines and post-implementation follow-up for new feature deployment. In this capacity, I engaged in high-level discussions and strategic decision-making with stakeholders. I adeptly balanced the needs of various teams, fostering synergy and ensuring smooth collaboration. My role transcended standard Scrum practices, demanding strategic leadership and managerial expertise. With extensive experience and a track record of driving successful software projects, I bring a nuanced skill set that combines agile methodologies, negotiation prowess, stakeholder management, and strategic oversight.

São Paulo Area, Brazil

As a Project Manager, I led strategic initiatives aimed at enhancing operational efficiency. Collaborating with internal and external teams, I optimized key indicators such as Average Handling Time, Resolution Rate, and Contractual Profitability. I coordinated the entire project cycle, from process analysis to implementation and assessment. I developed data-driven strategies, mapping processes and automating opportunities to improve productivity indicators and reduce operational costs. My approach considered impacts and aligned strategies with internal departments. I developed profitability models and financial feasibility studies, ensuring the sustainability of initiatives. I led internal and external teams in implementing changes, from new tools to training. I resolved conflicts with stakeholders and maintained interactions with suppliers. I evaluated project results, providing detailed analyses of return on investment, establishing a track record of operational optimization and positive financial impact.

Osasco

As a Project Manager, I have led the transition from the internal sales platform Travel Link to Amadeus, managing project activities across Customer Service, Telesales, Revenue Management, and Pricing/Tariffing. Supported planning and implementation of Amadeus Selling Connect, integrating with the new Internet Booking Engine and Workflow Processes. Managed the entire implementation schedule of Amadeus Selling Connect, including Internet Search Engine integration and Workflow Processes. Developed comprehensive functional system documentation. Mapped processes, validated new feature designs, and proposed solutions. Secured SOW approval in collaboration with project directors. Categorized, analyzed, and mitigated project risks and issues. Negotiated change requests with project partners. Generated project indicators and reports. Executed planned tests, monitored issue resolution, and reported results. Oversaw the transition of infrastructure supporting the system to Amadeus infrastructure. Ensured optimal user experience by addressing e-commerce latency and website performance. In parallel, optimized the portal for commercial rules-based calls, enhancing profitability. Oversaw the implementation of the flight ticket booking engine and workflow processes design.

Barueri

Implementation of the AGILE project office, Management of the activities of the B2B, Marketplace, Seller Portal, Global E-commerce and Ongoing Improvements teams. Proposition of custom SCRUM process flow for Clarity PPM project and portfolio management tool. Proposition of the systemic view of the product backlog, sprint, sprint backlog and release roadmap. Generation of performance indicators and reports based on systemic views created in Clarity PPM. Prioritization of product development in accordance with the investment guideline. Analysis and reporting of the results of increments delivered, based on user stories and acceptance criteria agreed with Product Onwer; Monitoring the entire project flow together with other Scrum Masters, Product Owners and Development Team during the development of a product.

São Paulo - Brasil

Management of Sales and Marketing teams and products aimed at Reservation, Inventory and Issuance, Loyalty Program and E-Commerce Management of the work carried out by consultancy in the development of the CMS (Content Management System) for the new E-commerce portal and B2B transactions. Development, updating of schedules, covering requirements gathering, technical and functional specifications, design and validation of business processes (To Be), test planning and data migration to the Amadeus system. Maintenance of the status update cadence received from Amadeus. Ensuring that all action items have been properly addressed, resolved and closed. Support data migration, planning the flow, performing tests and reporting results. Consolidation of information and presentation of the Program Status Report and Sales & Marketing; Conducting kick-off meetings held by the project partner. Opening and closing bugs in the Amadeus ACSP System; ensuring execution within the agreed deadlines for correction and reporting Change Requests to the internal Committee. Risk management, mapping, reporting, and taking actions to mitigate and/or close risks and problems. Distribution of information to project stakeholders;Completion of project phases.

São Paulo Area, Brazil

Development and publication of the Project Management model based on PMBoK; used by the software factory, serving the software factory's customers. Research, analysis, and proposal of documentation models for the project management methodology (Scope: Document; Opening Term; Deliverables Acceptance Term; Meeting Minutes; Schedule; Stakeholders Map. Communication Map; List of Risks and Problems; Risk Response Plan; Action Plan and Problem Monitoring); Development, updating and management of schedules to align the main deliverables of the project covering. requirements gathering and functional specifications, design and validation of business processes; Survey of initial risks and document them. Consolidation and reporting of project indicators. Communication of the status of projects, including status reports, risk management and problems outlining mitigation and treatment strategies. Appropriation of project costs and ongoing forecasts for completion. Consolidated summary of projects, mainly their evaluation indicators. Analysis of changes in projects, based on assessments and strategic changes;Documentation of meetings, approved changes and decisions taken. Provision of information to sponsors and stakeholders and involved in the project; Resource pool management and allocation map; Completion of project phases.

Peruíbe, São Paulo, Brasil

Successfully implemented an IT model that streamlined business processes, resulting in increased efficiency and automation. Managed the procurement of software and hardware, optimizing inventory management. Led the implementation of Futura Sistemas® software for POS and administrative modules. Established robust processes and documentation for the retail company's key areas. Initiated and oversaw continuous improvement initiatives, driving a positive change in the IT and operational models. Designed business processes, evolving into the definition of the company's physical and software infrastructure. Acted in the acquisition of equipment and peripherals for computerization and integration between departments. Sized the network and oversaw the selection and purchase of software and hardware. Oversaw the hiring of software and hardware suppliers, including inventory management. Ensured the sustainability of operations and made necessary improvements to the system and operation. Managed the implementation of Futura Sistemas® software for Point of Sale (POS) and administrative modules. Led the management of users. Validated configurations in the generation of reports and indicators for purchasing, sales, and supplier management. Conducted an assessment of the current situation (As-Is), diagnosed and identified bottlenecks, and proposed improvements to process flow. Redesigned processes (To-Be), defining the new organizational structure of the company, roles, and responsibilities (partners, managers, and staff). Created processes for the three main areas of the retail company (sales, inventory, administrative/accounting). Developed procedural manuals for the processes. Conducted a study of continuous improvement in processes, leading to a change in the computerized model and automation.

Pós-Graduação Lato Sensu - Mba Executivo, Digital Business

Bacharelado, Administração De Empresas

Ensino Médio Técnico, Administração De Empresas