Leonardo Santos Email & Phone Number

State Of Santa Catarina, Brazil

California, United States

Estados Unidos

Specializing in optimizing in-house legal operations through comprehensive automation solutions, enhancing process transparency, efficiency, and cost savings with an All-in-One legal tool.Key expertise includes:Automating Entity ManagementStreamlining Matter, Board, and Contract ManagementImproving Intake ProcessesManaging Legal HoldsImplementing eBilling Solutions

Responsible for sales development. Maintain high levels of customer satisfaction and collaboration in teamwork.Managing the sales team. Creation of sales plans and processes and negotiation strategies.The entire process of product logistics, merchandising and control of best-selling products is managed.Managing spreadsheets and tracking sales.Managing money daily/weekly.Monitoring metrics and KPIs to achieve established goals.Achievements:Implemented sales strategies, research to build excellent experiences for all customers;Training employees with a focus on excellence in customer service.Successfully promoted from active sales to a more strategic role - Customer Success.This strategy generated more sales and conversions. Responsible for sales development. Maintain high levels of customer satisfaction and teamwork collaboration. Managing the sales team. Creation of sales plans and processes and negotiation strategies. The entire process of product logistics, merchandising and control of best-selling products is managed. Managing spreadsheets and tracking sales. Managing money daily/weekly. Monitoring metrics and KPIs to achieve established goals. Implemented sales strategies, research to build excellent experiences for all customers; Training employees with a focus on excellence in customer service. Successfully promoted from active sales to a more strategic role - Customer Success. This strategy generated more sales and conversions.Skills: Leadership · Interpersonal skills · Accelerated growth · Continuous improvement · Customer service · Organizational skills · Commerce · Portuguese · Project management · Teamwork · Selling solutions · English · Communication

Dublin, County Dublin, Ireland

Helped clients on a daily basis to achieve their goals.Collaborated with cross-functional teams to achieve business objectives.Worked with different stakeholders.Achievements:Optimized all relationships with the public and created an effective experience between the company and our customers during the service offered, which significantly increased customer experience and success.

Managed and coordinated outsourced employees working in the digitalization section at TJSC.Acted as a leader to ensure perfect execution within established deadlines.Support in the execution of strategies focused on achieving weekly metrics.Achievements:Implemented new tools that successfully improve the strategy to achieve goals.

Tecnologo Em Marketing, Business, Management, Marketing, And Related Support Services

Udesc, Educação Física - Bacharelado

Ifsc, Tecnologia Em Ar Condicionado/Refrigeração E Climatização