Leonardo Coelho

Leonardo Coelho Email and Phone Number

Head of Products and Operations; B3 Researcher & Investing @ Pontaltech
sao paulo, sao paulo, brazil
Leonardo Coelho's Location
São Paulo, São Paulo, Brazil, Brazil
Leonardo Coelho's Contact Details

Leonardo Coelho work email

Leonardo Coelho personal email

About Leonardo Coelho

I’m Leonardo Coelho, a Brazilian entrepreneur, Investor and Services & Operations professional manager.CAREER SUMMARY• Head of Products and Operations • Head of Customer Success Manager • Service Operations and Delivery Manager• Project Manager - PMO • B3 Researcher & Investidor• Entrepreneur (retail)SPECIALTIES: - Operations Implementation and Management- Service Delivery- Project Management- Customer Success - Customer Experience- Innovation Speaker- Mentoring (leadership and Speaking)

Leonardo Coelho's Current Company Details
Pontaltech

Pontaltech

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Head of Products and Operations; B3 Researcher & Investing
sao paulo, sao paulo, brazil
Employees:
108
Leonardo Coelho Work Experience Details
  • Pontaltech
    Head Of Products And Operations
    Pontaltech Feb 2023 - Present
    São Paulo, Brazil
  • Pontaltech International
    Head Of Customer Success (Ops Manager)
    Pontaltech International Nov 2021 - Feb 2023
    Brazil, São Paulo
    Neste desafio, assumi um compromisso com a Pontaltech de implementar uma área de sucesso do cliente que viesse atacar algumas dores estruturais da companhia e que centralizasse questões relacionadas a jornada do cliente.Em pouco mais de um ano, conseguimos implementar novas frentes, com um time de CSMs dedicado as verticais dos principais produtos da empresa, provendo ao cliente apoio funcional, garantindo que o mesmo conheça e extraia ao máximo que a solução possa oferecer.Definimos como propósito que a área de Customer Success teria uma atuação end to end, zelando pela melhor experiência possível do cliente, desde o momento de sua entrada (onboarding), bem como também o acompanhamento de sua vida dentro da companhia e relacionamento com as demais áreas (Customer Assistance, Financeiro, Billing, etc.).Essa área também ficou responsável por imergir no negócio do cliente, apoiando como opinião especializada em como solução poderia de fato atingir suas expectativas.
  • Avaya
    Client Service Manager
    Avaya Oct 2020 - Nov 2021
    Brazil, São Paulo
  • Altitude Software
    Manager, Customer Success (Account Manager)
    Altitude Software Nov 2018 - Oct 2020
    São Paulo, São Paulo
  • Altitude Software
    Project Manager (Pmo)
    Altitude Software Dec 2016 - Nov 2018
    São Paulo, Brazil
    Project Manager in PMO Office- Project Manager working with predictive methodology;- Project Manager working with agile methodology;- Project Manager (internal projects) in solutions developing applying SCRUM methodology and DevOps skills to continuous integration (CI / CD);
  • Altitude Software
    Solutions Architect (Technical Advisor)
    Altitude Software May 2016 - Dec 2016
    São Paulo, Brazil
  • Altitude Software
    Senior Project Consultant
    Altitude Software Aug 2012 - May 2016
    São Paulo E Região, Brasil
  • Talktelecom
    Ops Manager
    Talktelecom Sep 2009 - Aug 2012
    São Paulo E Região, Brasil
  • Agera Telecom
    Software Developer
    Agera Telecom Jun 2008 - Sep 2009
    São Paulo Area, Brazil
  • Agera Telecom
    Telecommunications Analyst
    Agera Telecom Feb 2006 - Jun 2008
    São Paulo E Região, Brasil
  • Autarquia Municipal De São Paulo
    Trainee Developer
    Autarquia Municipal De São Paulo Sep 2003 - Feb 2006
    São Paulo, Brazil

Leonardo Coelho Skills

Telecommunications Voip Uml Ip Sip Microsoft Sql Server Linux C# Sql Telephony Isdn Business Intelligence .net Ms Project Integration Microsoft Project Itil Operating Systems Team Leadership .net Framework Unified Modeling Language

Leonardo Coelho Education Details

Frequently Asked Questions about Leonardo Coelho

What company does Leonardo Coelho work for?

Leonardo Coelho works for Pontaltech

What is Leonardo Coelho's role at the current company?

Leonardo Coelho's current role is Head of Products and Operations; B3 Researcher & Investing.

What is Leonardo Coelho's email address?

Leonardo Coelho's email address is le****@****ail.com

What schools did Leonardo Coelho attend?

Leonardo Coelho attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Fiap, Universidade Ibirapuera, Senai Sp - Secundary Education.

What skills is Leonardo Coelho known for?

Leonardo Coelho has skills like Telecommunications, Voip, Uml, Ip, Sip, Microsoft Sql Server, Linux, C#, Sql, Telephony, Isdn, Business Intelligence.

Who are Leonardo Coelho's colleagues?

Leonardo Coelho's colleagues are Bruno Portes Paiva, Nicolas Juner Marcari, Patricia Mikely S., Paula Bandeli, Aline Yamashita, Pedro Henrique Tresca Paiva Dos Santos, Lucas Beda.

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