Leonardo Sánchez Email & Phone Number

United States

León, Guanajuato, México

• Coordinated regulatory audits to enhance transparency in credit management processes, achieving 100% compliance in Central Bank audits.
• Elevated executive decision-making efficiency by creating a loan performance dashboard, tracking key metrics (monthly variances, YoY trends, and accumulations), reducing analysis time by 70%.
• Implemented a data validation process for 6,700 credit refunds, reducing balance inconsistencies by 25% and building client trust.
• Designed and conducted a training program for Help Desk and Contact Center teams, reducing daily email inquiries by 80% and enhancing customer support through proactive issue resolution.
• Improved accounting accuracy by identifying and rectifying 60+ critical discrepancies in client account statements, significantly reducing financial errors.
• Developed detailed compliance manuals for credit products, reducing training time by 40% and enhancing team adherence to regulatory guidelines.

León, Guanajuato, Mexico

• Validated applicant data with 100% accuracy, reducing processing time per application by 15%.
• Collected and verified applicant reference information, ensuring a 20% increase in comprehensive data accuracy for loan approvals.

León, Guanajuato, México

• Supported over 200 prospective clients monthly, efficiently capturing and processing their information into the system to streamline eligibility verification.
• Enhanced client experience by implementing an efficient screening process, reducing eligibility verification time by 25%.
• Proactively resolved customer issues, contributing to a 20% increase in customer satisfaction scores and reinforcing company value through improved service reliability.