Leo Brown

Leo Brown Email and Phone Number

Service Ownership Manager at Smart DCC @ Smart DCC
london, greater london, united kingdom
Leo Brown's Location
Wilby, England, United Kingdom, United Kingdom
About Leo Brown

An exceptional communicator and collaborator with a highly flexible approach to business needs. Operationally minded with a keen focus on service and continuous improvement. I take an analytical, customer centric, and holistic view to developing end-to-end process improvement from scope through to BAU.Experienced in Stakeholder Management and management of operational issues within a highly regulated environment. Confident in developing and coaching at all levels, acting as a mentor and trainer where required. Current Faster Switching SME for the DCC Ops teams.

Leo Brown's Current Company Details
Smart DCC

Smart Dcc

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Service Ownership Manager at Smart DCC
london, greater london, united kingdom
Website:
smartdcc.co.uk
Employees:
502
Leo Brown Work Experience Details
  • Smart Dcc
    Service Ownership Manager
    Smart Dcc Apr 2023 - Present
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  • Smart Dcc
    Hypercare Analyst
    Smart Dcc May 2022 - Apr 2023
    Hypercare Analysts work within DCC’s Core ops. Within the role I was accountable for the operational delivery and day to day managing of the Switching programme. Hypercare as a team look after programmes post go live to ensure a smooth transition to BAU, this involves supporting the fixes of operational issues, handling escalations at all levels, queries and complaints from industry, reporting on performance, supporting our Incident Management teams, resolving incidents, and designing or amending processes to improve service.As part of my role I was relied upon to be a competent SME to support operational transition to BAU and beyond.
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  • Sensée
    Outbound Sales Representative
    Sensée Jan 2022 - May 2022
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  • Headway Recruitment
    Note Taker (Temp)
    Headway Recruitment Jul 2021 - Sep 2021
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  • First Direct
    Customer Service Representative
    First Direct Apr 2019 - Aug 2020
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  • Npower
    Senior Advisor
    Npower Jun 2016 - Sep 2016
    Leeds, West Yorkshire, United Kingdom
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Leo Brown Education Details

Frequently Asked Questions about Leo Brown

What company does Leo Brown work for?

Leo Brown works for Smart Dcc

What is Leo Brown's role at the current company?

Leo Brown's current role is Service Ownership Manager at Smart DCC.

What schools did Leo Brown attend?

Leo Brown attended Leeds Beckett University, Huddersfield New College.

Who are Leo Brown's colleagues?

Leo Brown's colleagues are David Gallagher, David Allan, Jake Howe, Kadir Afsar, Cordelia Grey, Neela G., Adam Rawling.

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