Leslee Teehankee Email & Phone Number

New Westminster, Bc, Ca

• Created company slogan and branding language for all marketing copy.• Updated and edited text copy of white label consumer energy portal website. • Worked with graphic artists to create diagrams to simplify and explain smart grid technology to consumers.

• Wrote and edited detailed RFPs for multiple government and large-scale digital twin projects, assisting in the organization and preparation of all documents to the standards of the requesting parties. • Created and prepared keynote speeches for VP use at major conferences often on less than two days’ notice. • Prepared internal documentation for company use including operational plans, software guides, and writing tutorials. • Conducted extensive user research regarding documentation usage for the Weta tools product line. • Designed language and terminology style guide for the livestream event team, helping to create uniformity in language across all projects, and localization efforts. • Wrote and produced sales copy for professional services pitch decks across multiple product types including game ports, digital twins, and VR metaverse experiences.

• Conducted customer segment studies in correlation with the product manager. • Created API documentation and prepared information architecture for Cape Privacy Enclave API.• Prepared user flow diagrams to illustrate the process of cutting-edge secure enclave technology using the Cape Privacy API and UI software.

• Mentored and trained two junior technical writers, supervising their work in major projects, resulting in completion of writing technical guides, technical edits, and product org-wide presentations.•Created API documentation and prepared information architecture for PBP API gateway.• Revamped product org glossary in Confluence, creating an automated and searchable glossary using the content by label function. • Revamped and streamlined the localization process by amalgamating and eliminating many duplicate copy translations in the localization database. • Oversaw the translation and localization of application copy, surveys, legal documents, and website material into 13 different languages. • Assisted PBP developer team in improving their developer handbook space in Confluence by documenting and cataloguing all best practices and fixing the hierarchical structure.

Vancouver, Canada Area

• Planned and wrote documentation for major new feature releases, including technical research for such projects such as Google AMP integrations. • Maintained Help Center on Zendesk by studying analytics for high performing articles to fill gaps in customer knowledge, raising the self-help ratio from 4.5 to consistently around the 7.0 range within six-months and continuing to the present. • Created application copy for UX in the Unbounce software builder. • Created and maintained a style guide and glossary for use across technical documentation and application UX to create uniformity in language usage. • Performed technical editing of internal documentation for product and Confluence usage. • Helped increase the quality of internal documentation by teaching workshops on best practices for writing and maintaining documentation to various departments across Unbounce.

Burnaby, British Columbia

• Managed a major company timed multi-site upgrade deployment over 75 sites in a six month period. • Implemented brand new installations, hardware, and software upgrades on a fast-paced schedule, often running 20 installations concurrently.• Coordinated and acted as the liaison between customers, engineers, logistics, sales, training, and product development to ensure consistent communication across multiple channels.• Scheduled group meetings between all internal and external installation stakeholders.• Maintained high level of technical knowledge regarding all software and hardware requirements needed for the installation process.

Burnaby, British Columbia

• Oversaw contract accounting, ensuring proper taxation rates and staying within budget parameters.• Facilitated booking of new sales orders from contract receipt to pre-installation.• Ensured all contract documents, legal, and technical necessities were to required compliance specifications. • Processed high volumes of sales orders each month, often in the range of $2-3 million per month. • Created documentation to facilitate training of new hires.

Associate'S Degree, Professional, Technical, Business, And Scientific Writing

Bachelor Of Arts, English