Leslie Lloyd Email & Phone Number

Claims analyst specializing in the research, dispute and recovery of claims $ associated with inbound & returns freight, shortages, OTIF, defective allowance, pricing and customer returns.

Bentonville, Arkansas, United States

Operations/Systems Specialist providing leadership support for 7 Walmart Reverse Logistics facilities. •Financial inventory variance analyst and inventory flow support•Operational data mining & analytics supporting Walmart, Sam's and Ecommerce reverse logistics•System subject matter expert- Warehouse management systems. Skilled at complex configurations providing operational support & training. Systems Liaison between Operations & System Support/Development• Lead operations/systems specialist providing leadership, training and mentoring to hourly staff (Return Center Solutions team)•Key project team member of Walmart Reverse WMS & Enterprise Service Bus rewrite, providing requirements (inbound/outbound data file needs, operational, financial & compliance logic) in 7 Reverse facilities.•Performing system root cause analysis/QA/UAT before rolling defect fixes & enhancements to production. Engaging internal and third- party system support for resolution. Primary QA specialist of compliance upgrades in Reverse WMS systems.•Preparation of procedural & business requirement documents and verifying engineering change documents. •Presenting quarterly results and project progress to operations leadership.• Skilled in the research & resolution of supplier claim disputes. Supporting all business customers that returns touches including Stores/clubs, merchants/suppliers, Logistics system support & Development, ESB system support team, external system support, ecommerce reverse support, compliance, finance and reverse operations teams.

Bentonville, Arkansas, United States

Operational support for 6 Reverse Operations facilities. •Resolution of Warehouse management system configurations issues. •Reporting system defects/ IT tickets and engaging internal system support for data feed failures and system bug fixes. •Escalating system issues with internal system support and providing follow-up to assure resolution.•Customer service and problem solving support for Reverse logistics operations, merchants, suppliers, carriers, stores and clubs. •Resolving claim disputes and resolution of inventory flow issues. •Utilizing Remedy ticketing system to support Reverse logistics facilities providing problem solving analysis and operational direction.

Bentonville, Arkansas, United States

•Shipping clerk -Reverse logistics facility Walmart Return Center 8098, building outbound loads using routing guide tools.•Preparation of shipping documents, bills of lading -TL and LTL outbound supplier claim shipments.•Dept Head (Small package shipping)- Shipment preparation for package carrier shipments utilizing UPS shipping software•Engaging carriers for service issues and ensuring accurate/timely outbound product flow.•Interacting with suppliers as a return authorization clerk, obtaining pre-authorization for claim shipment, and resolving supplier returns issues. •Traveled to new Reverse facilities startups providing operational training and setup.

Bentonville, Arkansas, United States