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Are you an entrepreneur ready to scale your business and eager to build a team that supports your vision and becomes the driving force behind its realization? If you're determined to transform your vision into reality, let's collaborate and make it happen!Through customized training and coaching solutions, we give you the tools and insights needed to create high-performing teams that increase the bottom line through relationship-based, consultative selling supported by a loyalty-building customer experience.Rooted in our philosophy of 'everyone sells' and 'everything speaks’, our approach ensures every team member regardless of role understands their vital role in driving the bottom line. This results in a team, organization, and business that's aligned and focused on the same big goals.The SmartBusiness™ Academy Advantage: Powered by BS!Our award-winning, proprietary programs are all full of BS - brain science that is! We believe that understanding the science behind human behavior is critical to creating the kind of customer experience that makes selling easy and builds long-lasting relationships that fuel sustainable growth. While other programs focus on singular aspects of your business, we bring a holistic approach where the core principles revolve around Sales, Service, and Leadership – the three pillars that create the foundation for a successful business. Picture them as the gears in a well-oiled machine – we ensure they work seamlessly together to keep your business on track by helping you:Implement relationship-based, consultative selling strategiesDeliver knock-your-socks-off, loyalty-building customer experiencesDevelop leadership skills that propel alignment and growthAre you ready to build a team that’s equipped for transformational growth?Let us help you unravel the mysteries of team-building and skill development that aligns with your business vision. We're here to empower you and your team with practical solutions that bring remarkable results. Simply book a call below, and let’s chat about your goals and explore what a potential partnership can do for your business. We’ll even buy the coffee! 🌐 https://thesmartbusinessacademy.com/connect
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Innovation And Development ExecutivePipiq™Chicago, Il, Us
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Co-FounderThe Smartbusiness™ Academy Jan 2019 - PresentThrough consulting, education, and coaching, we help entrepreneurs build high-performing sales teams to increase their bottom line, outsell the competition, and build strong relationships with the market that sustain future growth.Using proprietary models, our SmartSales™ Academy helps entrepreneurs implement a repeatable sales model to ensure consistency in delivering a customer experience that drives revenue, retention, and referrals.Grounded in our philosophy of 'everyone sells' and 'everything speaks', our holistic approach ensures EVERY team member understands the role they play in the customer journey, sales process, and driving the bottom line. Our brain-based, foundational principles are designed to stand the test of time so your team can thrive and your business can continue to grow in any economy. -
Senior Program Director - Business TransformationAdp Dec 2014 - Dec 2018Responsible for fostering a client-focused culture by implementing performance improvement solutions designed to drive associate engagement and improve the client experience. Collaborated with key stakeholders and contributed to the development of ADP's client experience strategy based on defining, through specific examples and behaviors, the skills needed to engage associates and enable them to deliver on ADP's value proposition.Identified and positively influenced factors that contributed to the organization's ability to deliver Service Excellence such as selection criteria, onboarding, client service policies and procedures, transactional processes, performance management, incentives, and manager reinforcement. Established sponsorship/ownership for organizational change, conducted diagnostic assessments, and developed and supported field partners. Facilitated strategic planning for change, built involvement, supported change intervention, drove the integration of change into organizational culture, and evaluated change results. Worked with Senior leadership to drive change across business through communications, learning events, and accountability practices. Proactively identified continuous improvement opportunities to enhance associate engagement around the client experience and incorporated them into ongoing Service Excellence efforts. -
Director Service ExcellenceAdp Jun 2013 - Dec 2014Responsible for fostering a client-focused culture in pursuit of service excellence by implementing skill-based learning and other performance improvement solutions designed to enhance client satisfaction, associate engagement, and client retention. Developed a learning strategy and curriculum that defined, through specific examples and behaviors, what it means to provide Service Excellence and ensured measureswere in place to evaluate the organization's effectiveness in delivering on ADP's value proposition. Identified and positively influenced other factors that contributed to the organization's ability to deliver Service Excellence such as selection criteria, onboarding, customer service policies and procedures, transactional processes, performance management, incentives, and manager reinforcement. Led global effort to implement $5M Stellar Service™ program in support of ADP's Service Excellence platform; worked with senior leadership and project teams worldwide to establish readiness and ensure standard philosophy and execution of the program Conducted diagnostic assessments, facilitated strategic planning for change, built involvement, drove the integration of change into organizational culture, and evaluated change resultsWorked with Senior leadership to drive change across the business through communications, learning events, and accountability practicesDeveloped and executed a strategic communication plan to support Service Excellence initiatives. Led cross-functional leadership team to develop and implement marketing and local communication plans.
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Senior Director, Learning & PerformanceAdp May 2009 - Jun 2013Led a national team of 6 Learning Directors and 150+ trainers responsible for delivering learning solutions and consulting services on a range of topics including product, business process, industry certification, and service excellence programsForecasted and managed training delivery targets with an eye on developing new business opportunities designed to increase the overall value provided Worked with senior leaders to identify learning solutions that address business needs and impact organizational goalsSupported efficiency efforts by delivering training solutions for centralized US and off-shore locationsLed global effort to implement $3M training program in support of ADP's Service Excellence platform; worked with senior leadership and project teams worldwide to establish readiness and ensure standard philosophy and execution of the program Recognized for leading teams with above 90% engagement level, exceeding the ‘most engaged business units’ benchmark score
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Director, Learning & PerformanceAdp Jan 2007 - Jun 2009Led a geographically dispersed, national training team responsible for delivering blended learning solutions for an associate population of 10,000+ across the US and CanadaCollaborated with division leaders on the development of training strategy and policyPartnered closely with field leadership teams to ensure business objectives were met Managed efficiency across the organization to ensure that consistent, effective training was available across geographies and functions Provided strategic direction for new hire training delivery; standardizing curriculum and associated processes to better align with business needs
Leslie Rae Skills
Leslie Rae Education Details
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Organizational Development & Adult Learning -
Bachelor Of Science - Bs
Frequently Asked Questions about Leslie Rae
What company does Leslie Rae work for?
Leslie Rae works for Pipiq™
What is Leslie Rae's role at the current company?
Leslie Rae's current role is Innovation and Development Executive.
What is Leslie Rae's email address?
Leslie Rae's email address is le****@****adp.com
What is Leslie Rae's direct phone number?
Leslie Rae's direct phone number is +184771*****
What schools did Leslie Rae attend?
Leslie Rae attended Roosevelt University, Eastern Illinois University.
What are some of Leslie Rae's interests?
Leslie Rae has interest in Children, Education, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Leslie Rae known for?
Leslie Rae has skills like Performance Management, Talent Management, E Learning, Employee Engagement, Training, Organizational Development, Leadership Development, Change Management, Training Delivery, Coaching, Hris, Instructional Design.
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