Leslie Silver Email and Phone Number

School of Rock, LLC is the original performance-based, interactive music school founded in 1998 in Philadelphia. With 200+ schools and a strong internationally recognized brand, the School of Rock is the largest after school music education provider. School of Rock’s mission is to inspire kids to rock onstage, and in life!    The GM helps achieve enrollment, revenue and profit goals of the business, managing all aspects of marketing and customer service with the goal of delighting customers and maximizing retention of students.    Key Achievements:  … Conducted grass roots marketing campaigns that increased student enrollment 300% over 2-year period and increased student retention  … Responsible for creating/growing community relationships in order to build school enrollment through performance based marketing at local festivals & fundraisers (ie: House Band Gigs)  … Exceeded all enrollment goals to ensure maximum student retention, ensuring the school’s financial success & increasing enrollment by 300% in 2.5 years  … Successfully improved overall customer and student experience from teaching sessions, to live performances, to other experiential qualities  … Handled inbound leads and maximized conversion of leads to enroll new students  … Effectively promoted shows/concerts with advertising, flyers, direct mail and other marketing maximizing viewership and selling out venues  … Handled and successfully resolved customer relations issues  … Managed staff and daily teaching schedule for peak efficiency and maximum profitability.  … Manage monthly customer billing/collections to ensure accounting properly documented

customer service, sales, retail pos implementation

Work with corporate/social clients to meet their meeting/event goals to ensure return customers.

Planned and executed corporate meetings and events.

Work with corporations to host their employees and customers as overnight guests and attendees of meetings/events at our full service downtown property. Negotiate annual and monthly room contracts to include managing RFPs. Negotiate meeting contracts and ensure overall satisfaction during their meetings.