Leslie Thomas Email & Phone Number

Houston, Texas Area

Manages the successful transition of new clients, including clients directly managed by the CSM and those supported by other team members.• Provides client support services, including: meeting with client to discuss and document Aires performance; assisting the client identify solutions to relocation program (policy or operational) challenges; completing reports (including annual client survey); invoicing and helping to identify and resolve problem areas (internal and with client); informing management of any client issues/challenges with suggested solutions.• Initiates client performance review and completes a formal review of each client on a quarterly basis internally (i. e. with appropriate team members/Aires Management) and externally (with the client).• Shares additional service options with clients and the value that these services would add to the relationship.• Provides leadership in maintaining client relationships working with the Program Manager, Relocation Specialist and Account Manager to ensure the overall success of the relationship.• Assists and leads Aires with the re-negotiation and/or renewal of client service agreements.

Houston, Texas Area

Enthusiastically and professionally meeting and greeting prospective customersAssist Sales Consultant with administrative dutiesPassing along potential customers to our Sales ConsultantQualifying prospects by determining their home buying needsMaintaining a high level of customer satisfactionWorking & communicating effectively with customers & team-members

Houston, Texas Area

• Served as single point of contact, fielded inquiries from transferees, clients, and serviced providers regarding lodging, housing assistance and household goods.• Direct client interaction and advisory experience. Collaborated with recruiters, human resources staff, and other key professionals to assist relocating employees and candidates. Identified unique requirements and applied solutions best fitting transferring employee's needs.• Experience with Real Estate laws and practices, financing, and disclosure• Managed caseloads of 100+ clients simultaneously; advocated on behalf of the client to ensure seamless relocation processes for employees and their families.• Achieved satisfaction rates of 98% or higher based on feedback from transferees surveyed.

Houston, Texas Area

• Sold, tracked, coordinated loans, closed dates and managed the selections of buyer’s options.• Managed prospect list and maintained contact with potential buyers until purchase.• Conducted home buying seminars at model homes.• Averaged five to six sales per months, surpassing competitors'.• Met quarterly sales goals by selling least desirable lots.• Attained status of Top Selling Sales Professional every year starting from 2003-2007.• Achieved 95%-100% satisfaction for surveys.• Conducted consultative sales to understand and resolve potential buyers' concerns; efforts resulted in generating more than 8 million dollars in new home sales annually.• Generated traffic by development of relationships with realtor communities.• Built a reputation on home owner referrals and repeat customer satisfaction rate of 97% plus