Leslie Doyle Email & Phone Number

United States

Drives the strategic vision for a portfolio of principal accounts by leading and mentoring a body of Client Success Managers who drive revenue and support those accounts through critical thinking and cross functional team work. End game: exceed expectations and crush client goals!

• Mentor Account Managers and act as a resource for their training and development• Collaborate on department and company initiatives with leaders from other departments• Perform ongoing Account Manager duties

Provides innovative membership services, credit card loyalty programs, direct-marketed insurance and value-added checking benefits to many of the world's leading financial institutions, major consumer-driven corporations and Fortune 500 companies.• Oversees the day-to-day relationship of clients across multiple market verticals representing over $6 million in annual revenue • Client portfolio has included such brands as Air Canada, Bank of America, FedEx, Delta Air Lines, Citibank, MasterCard and Caesars Entertainment. • Drives increased revenue through enhancement upsells and new product additions• Delivers on full cycle product development for client initiatives, identifies product enhancement opportunities, gathering requirements, overseeing assessment, implementation and assisting with quality assurance testing• Develop and present business reviews in collaboration with and for company and client stakeholders, using data to tell and story and facilitating engaging strategic discussion. • Oversee cross functional team for client deliverables including product builds and enhancement implementation: web developer, oracle resource, QA, and web administrators• Managed, concept to production, four mutually exclusive first-to-market product launches • Coordinate problem resolution with internal resources as well the client to ensure programs offered are serviced according to standard, potential risks are mitigated, and revenue goals are met• Accountable to regular program performance analysis as well as continued evaluation to help drive development including gathering information for strategic face-to-face client business review presentations such as statistical trends of current program performance as well as recommendations for future improvements to program

• Mentored Project Managers; answered questions, training, etc. • Partnered with leadership to evolve discipline practices for the group• Measured quality assurance standards as well as production capabilities and processes and assisted in developing methods for inspection, testing, sampling, communication and training to further improve policies and procedures• Analyzed and participated in negotiations of mail shop/print vendor pricing• Monitored team and department conformance with quality standards and influence improvements as needed• Performed ongoing Project Manager duties

• Managed over 200 paper direct mail marketing campaigns along with their website-based corollaries, including email marketing campaigns, for 22 high profile colleges and universities, to ensure schedules were adhered to and deploy/mail dates met while also maintaining each clients brand health, i.e.: Columbia University, Brown University, Hofstra University• Vendor liaison ensuring creative and strategic direction is implemented in final mail product while also managing the production process including fulfillment programs/packages, and monitoring of inventory • Led scope definition, schedule variances and implementation phases of projects within a cross-functional team by managing schedules and prioritizing work loads of all roles, including Account Manager, Web Designer, Copy Writer, and Art Director• Proofread copy and art for both paper and online programs to ensure quality and, strategic and brand consistency, as well as verified proper specifications were used in the design of the mail packages from development to deployment approval• Reviewed and approved online program live testing as well as verified email counts and segments for online program deployment• Monitored productivity, compliance, cost of quality, errors, team production status, and various other metrics for process improvement initiatives

An event managment company that conceptualizes, plans and hosts healthcare trade shows and conferences all over US providing networking oppurtunities for International healthcare providers, hospitals, patients, employers, TPA's and insurance companies.• Developed and maintained brand continuity across all media channels including direct mail, print media and online campaigns• Supervised the development, launch, and maintenance of all Emergent websites for each individual National Healthcare Conference and ensured ease of usability• Pursued, secured and maintained over 75 National Media and Association Sponsorships/Partnerships across an entire portfolio of national conferences while fulfilling Sales Sponsorships from marketing the end (ads, logos placement, list trades, etc.) for companies such as IBM, Lumenos, McKesson, and Hewlett Packard• Oversaw the development of all essential collateral provided to the sales team to help maximize customer retention efforts and profitability, as well as onsite signage and conference program books

Chesterfield Towne Center, property owned by Macerich Company.Partnered with the Marketing Manager, and cross-functionally, to develop, drive and analyze the marketing strategy for Chesterfield Town Center Mall by being a liaison with Merchant & Guest relations and managing the production and distribution of all branding material both online and onsite.

•Created awareness and maintained brand continuity of WRCL, WRVQ and WRXL •Wrote and published press releases and news briefs•Coordinated, scheduled and organized promotion of all on-air giveaways and contests for three radio stations •Scheduled on-site sales remotes and promotional personality appearances for three stations•Planned and executed promotions (event planning 60-900 people), both on-air and on-site, while working directly with sales, programming and/or the cluster as a whole, i.e.: The Chili Cook Off, Spring Fling•Provided sales team with essential collateral and support to help maximize customer retention efforts and boost station profitability, including the development and implementation of sales and promotional client proposals for clients such as such as Pepsi, Ukrop’s, FasMart, CocaCola, etc.•Managed a minimum of five promotions employees•Interacted with clients and listeners in person and on the telephone on a daily basis