Leslie Ross Email & Phone Number

Sunbury, PA

Long Beach

• Assistant Outlet Manager
• Managed 4 separate departments of a 528-room hotel including a full service restaurant, In Room Dining, Starbucks Coffee Outlet, and the Lobby Bar, which included 45 employees.
• Handled all employees scheduling using Microsoft Excel in all 4 departments based on given rooms forecast and accounting budget.
• Managed weekly payroll reports making sure all employees were paid out correctly including tipped employees using Workforce Management System and various reports populated weekly.
• Input all scheduling in Workforce Management System required by hotel.
• Organized daily pre-shifts given to staff for hotel communication and awareness.

• Monitor customer preferences to determine focus of sales efforts.
• Resolve customer complaints regarding food service.
• Train employees in food preparation, service, sanitation, and safety procedures.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Control inventories of food, equipment, small ware, and report shortages to designated personnel.
• Observe and evaluate workers and work procedures in order to ensure quality standards and service.