Letesh D. Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

~Provide customer service for dedicated, assigned periods to answer customer calls and incidents (customer emails) on all Council record services.~Develop knowledge of licensure requirements for 10% of assigned jurisdictions, and assist with basic requests from licensure candidates and Member Boards regarding the initial licensure process.~Assist customers.

Tarrytown, New York, United States

• Receive and triage a high volume of telephone calls/emails for the managed care organization from customers such as patients, physicians, staff, outside organizations, regulatory agencies, and the general public.
• Provide information and referrals, answers questions, schedules physician appointments, resolves patient billing issues and handles complaints.
• Acts as a liaison between the customer and the organization
• Exhibit expertise in the knowledge of CMO, MMC and Industry/Regulatory policies and procedures.
• Serve as point person for special projects and other duties as deemed necessary by the management team.
• Perform data entry with notes in patient medical records using EPIC Cadence software

Manhattan, New York, United States

• Conducted quality assurance reviews in accordance with internal policies. Audits care management Support Coordinator medical records; reviewing assessments, authorizations, and supporting documentation ensure.
• Maintains tracking tools to log audit results including areas of non-compliance and informing what areas of improvement are needed for discussion with management and/or at departmental team meeting
• Reviewed medical records for the determination of accurate assignment of all documented diagnoses and procedures. Adheres to Standards of Ethical Coding. Reviews medical records for the determination of accurate.
• Worked closely with the Chief Medical Officer, Providers, Clinical staff and Front desk to ensure the office is documenting the correct comorbidity diagnosis code for insured Patients.
• Scan documents into our Electronic Medical Records system for audit review and query adjustment.

Education record

Education record