Letesh D. Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

~Provide customer service for dedicated, assigned periods to answer customer calls and incidents (customer emails) on all Council record services.~Develop knowledge of licensure requirements for 10% of assigned jurisdictions, and assist with basic requests from licensure candidates and Member Boards regarding the initial licensure process.~Assist customers with navigating the NCARB website and their record to view their personal information, review and edit education information, document experience for the Architect Experience Program (AXP), schedule appointments, understand fees and make payments.~Administer customer records utilizing system applications to record customer information, documentation, and correspondence.~Prepare written correspondence to address customer needs and inquiries.~Research and resolve customer issues; escalate issues as appropriate.~Properly annotate records to reflect each customer interaction/transaction.~Develop knowledge of the transcript evaluation process.~Participate in requests for feedback and organized forums for process improvement.

Tarrytown, New York, United States

● Receive and triage a high volume of telephone calls/emails for the managed care organization from customers such as patients, physicians, staff, outside organizations, regulatory agencies, and the general public.● Provide information and referrals, answers questions, schedules physician appointments, resolves patient billing issues and handles complaints.● Acts as a liaison between the customer and the organization● Exhibit expertise in the knowledge of CMO, MMC and Industry/Regulatory policies and procedures.● Serve as point person for special projects and other duties as deemed necessary by the management team.● Perform data entry with notes in patient medical records using EPIC Cadence software● Analyze and interpret claims, eligibility/referral data information, and benefit structure● Communicate with Patients and clinical staff through Mychart.● Knowledgeable on Internal Medicine Sites, Neurology/Headache Center, Pain Program, GYN, Cardiology andUrology guidelines and procedures.

Manhattan, New York, United States

● Conducted quality assurance reviews in accordance with internal policies. Audits care management Support Coordinator medical records; reviewing assessments, authorizations, and supporting documentation ensure compliance with regulatory requirements and internal policies.● Maintains tracking tools to log audit results including areas of non-compliance and informing what areas of improvement are needed for discussion with management and/or at departmental team meeting● Reviewed medical records for the determination of accurate assignment of all documented diagnoses and procedures. Adheres to Standards of Ethical Coding. Reviews medical records for the determination of accurate assignment of all documented diagnoses and procedures.● Worked closely with the Chief Medical Officer, Providers, Clinical staff and Front desk to ensure the office is documenting the correct comorbidity diagnosis code for insured Patients.● Scan documents into our Electronic Medical Records system for audit review and query adjustment.

Education record

Education record