Letícia Herrmann Email & Phone Number

County Dublin, Ireland

• Managing customers’ accounts and expectations • Creating and maintaining strong relationship with customers • Organizing workloads to ensure on-time delivery• Responsible for the lifecycle of projects from activation to support• Leading the operations side of a project to remodel the platform for a global OTC client.• Proactively identifying and implementing data improvements (systems, technology, use of data)

Dublin, Leinster, Ireland

• Configuring and setting up new customers and additional online stores for existing customers• Updating configurations of the customer-facing platform• Quality assurance of data harvested from online stores • Development and maintenance of integrity tests regarding the completeness of online product pages• Maintaining the process of adding additional online products to customers portfolios• Interaction with functions of the business (Sales, Product Management, Engineering) and with our customers regarding queries and change requests • Providing ad hoc insights to customers

County Dublin, Ireland

2016 Rated #1 one restaurant in Dublin per TripAdvisor• Responsible for managing the daily operations of the restaurant including scheduling, set-up, inventory and customer service• Work with the staff to ensure top customer service - business has doubled since August 2015 and we serve over 400 customers per week (6 days)• Started as waitress and quickly learned the business and added on the assistant manager duties

Porto Alegre Area, Brazil

DIEESE is a organisation that supports the community by providing consulting on collective bargaining, research and education. Within the research area is PED, a Monthly Employment and Unemployment Research project that is one of the most important databases for employment data in Brazil. It covers seven metropolitan areas (Salvador, São Paulo, Recife, Belo Horizonte, Porto Alegre, Fortaleza and Distrito Federal) and has collected data since 1985.• Responsible for managing the work of 7 statisticians covering each of the metropolitan areas• Provided statistical coordination to report to the head of the PED• Construction and discussion of tables prototypes and guide programs for special studies with national team of statisticians• Organization of workload and distribution of tasks to the team• Provided critical analysis and verification of process of studies and analyses made by colleagues before publication • Responsible for the policy dissemination of PED statistics posted to the internet• Standardized the databases for analysis (each region reported differently)• Preparation of tabular plans and data processing of the seven metropolitan researches, to respond to and facilitate the demands of students, civil society and governments• Provided advice to the PED team and superiors on strategic discussions: updating sampling plans, the mesh census, the instrument collection and processing of monthly data.• Advising on the methodological discussion of research from the statistical view

Porto Alegre Area, Brazil

• Responsible for construction and updating of monitoring labor market indicators• Responsible for data processing specific to understand the movements of the Brazilian regional metropolitan labor market to update the monthly indicators• Data processing for specific populations and topics of Brazilian regional metropolitan labor market (women, the black community, unemployed, professional qualification, among others)• Preparation of tabular plans and data processing to respond to and facilitate the demands of students, civil society and governments

Porto Alegre Area, Brazil

• Responsible for specific data processing to understand the movements of the Brazilian regional metropolitan labor market• Monthly processing of permanent household research data on the Brazilian metropolitan labor market• Data processing for institutional research studies on the labor market for women, the black community and domestic employment, among others• Customized Data Processing to respond to and facilitate the demands of students, civil society and governments

Porto Alegre Area, Brazil

• Responsible for specific data processing to understand the movements of the Brazilian regional metropolitan labor market• Monthly processing of permanent household research data on the Brazilian metropolitan labor market• Data processing for institutional research studies on the labor market for women, the black community and domestic employment, among others• Customized Data Processing to respond to and facilitate the demands of students, civil society and governments

Porto Alegre Area, Brazil

Safety Public Agency, specialized in criminal data of the State of Rio Grande do Sul.• Responsible for assisting in the updating of Monthly monitoring of 13 major state crime indicators• Responsible for the Creation of a single indicator based crime in the previous 13 indicators• Prepared crime studies for cities and / or specific regions• Supported municipalities by providing them with their crime data to create safety improvement plans• Created a project to study suicide rates as they were not captured in the 13 indictators. This lead to the development of an entire study focused on the theme of suicide - the first study of its kind in the state of Rio Grande do Sul with the intention of increasing suicide prevention activities.

Master Of Science - Ms, Statistics

Bachelor'S Degree, Statistics

• Top 10% of class academically • Areas of Study: Descriptive statistics, sampling, inference, nonparametric, design of experiments.