Letícia Herrmann Email & Phone Number

County Dublin, Ireland

• Managing customers’ accounts and expectations
• Creating and maintaining strong relationship with customers
• Organizing workloads to ensure on-time delivery
• Responsible for the lifecycle of projects from activation to support
• Leading the operations side of a project to remodel the platform for a global OTC client.
• Proactively identifying and implementing data improvements (systems, technology, use of data)

Dublin, Leinster, Ireland

• Configuring and setting up new customers and additional online stores for existing customers
• Updating configurations of the customer-facing platform
• Quality assurance of data harvested from online stores
• Development and maintenance of integrity tests regarding the completeness of online product pages
• Maintaining the process of adding additional online products to customers portfolios
• Interaction with functions of the business (Sales, Product Management, Engineering) and with our customers regarding queries and change requests

County Dublin, Ireland

• 2016 Rated #1 one restaurant in Dublin per TripAdvisor
• Responsible for managing the daily operations of the restaurant including scheduling, set-up, inventory and customer service
• Work with the staff to ensure top customer service - business has doubled since August 2015 and we serve over 400 customers per week (6 days)
• Started as waitress and quickly learned the business and added on the assistant manager duties

Porto Alegre Area, Brazil

• DIEESE is a organisation that supports the community by providing consulting on collective bargaining, research and education. Within the research area is PED, a Monthly Employment and Unemployment Research project.
• Responsible for managing the work of 7 statisticians covering each of the metropolitan areas
• Provided statistical coordination to report to the head of the PED
• Construction and discussion of tables prototypes and guide programs for special studies with national team of statisticians
• Organization of workload and distribution of tasks to the team
• Provided critical analysis and verification of process of studies and analyses made by colleagues before publication

Porto Alegre Area, Brazil

• Responsible for construction and updating of monitoring labor market indicators
• Responsible for data processing specific to understand the movements of the Brazilian regional metropolitan labor market to update the monthly indicators
• Data processing for specific populations and topics of Brazilian regional metropolitan labor market (women, the black community, unemployed, professional qualification, among others)
• Preparation of tabular plans and data processing to respond to and facilitate the demands of students, civil society and governments

Porto Alegre Area, Brazil

• Responsible for specific data processing to understand the movements of the Brazilian regional metropolitan labor market
• Monthly processing of permanent household research data on the Brazilian metropolitan labor market
• Data processing for institutional research studies on the labor market for women, the black community and domestic employment, among others
• Customized Data Processing to respond to and facilitate the demands of students, civil society and governments

Porto Alegre Area, Brazil

• Responsible for specific data processing to understand the movements of the Brazilian regional metropolitan labor market
• Monthly processing of permanent household research data on the Brazilian metropolitan labor market
• Data processing for institutional research studies on the labor market for women, the black community and domestic employment, among others
• Customized Data Processing to respond to and facilitate the demands of students, civil society and governments

Porto Alegre Area, Brazil

• Safety Public Agency, specialized in criminal data of the State of Rio Grande do Sul.
• Responsible for assisting in the updating of Monthly monitoring of 13 major state crime indicators
• Responsible for the Creation of a single indicator based crime in the previous 13 indicators
• Prepared crime studies for cities and / or specific regions
• Supported municipalities by providing them with their crime data to create safety improvement plans
• Created a project to study suicide rates as they were not captured in the 13 indictators. This lead to the development of an entire study focused on the theme of suicide - the first study of its kind in the state of.

Master Of Science - Ms, Statistics

Bachelor'S Degree, Statistics

• Top 10% of class academically • Areas of Study: Descriptive statistics, sampling, inference, nonparametric, design of experiments.