Levan G. Email & Phone Number

Houston, Texas

Houston, Texas Area

Networking • Administrate Servers for DHCP, DNS, Office 365 Cloud Services, Terminals, Printer server, Active Directory & AD FS services, File Server services. • On-call availability, occasional after-hours work.• Manage online cloud services TimeForce, e-Fax, Webroot Endpoint Security.• Developed scripts to automate network administration tasks and application deployments.• Administer Windows 2008 / Windows 2008 R2 / Windows Servers 2012 R2, Microsoft SQL server.• Configuring Unified Wireless Access points.• Virtualization (VMWare, Hyper-V, Thin Client RDP via terminal session).• Manage\​Configure TCP/IP network devices with VLANs (Dell switches, SonicWALL UTMs)• Performing IT Network Security Audits to ensure IT Compliance regulation standards are met.• Administrating Firewall Network Security Appliances: Sonicwall NSA 3600, Sonicwall TZ 205, Sonicwall TZ100 wireless-N; VPN management.• Configure user accounts and manage file/folder NTFS security permissions.• Manage network devices (printers, copiers, scanners, configuring UNIFI WAPs).• Serve as administrator for various SAAS applications, including primary company app.• Manage on-premise VoIP PBX and phones (sip trunking).• End-user support and maintenance for all mobile devices running iOS, Android and Microsoft operating systems, Configuration of mail accounts and adding the mobile devices to wireless access points at all offices• Manage IT vendors and vendor relationships.• Migrated physical server infrastructure to cloud solution. • Utilizing CISCO ASA 5500 router to VPN into servers via Domain Trust.Hardware\​Software• Provide desktop support to users• Desktop/laptop assembling for new users and maintenance for current users..• Provide Windows 7 / Windows 8 desktop support.• Troubleshooting hardware and software problems.• Installing and configuring the peripherals, components and drivers.• Installing software and application to user standards.

Houston Area, Texas

• Provided Level-2 remote support to 500+ regional office agents and advisors over WAN LAN networks on a national scale. • Application software and hardware support for mobile devices, desktops, laptops, and MFP's multi-functional printers. • Active directory duties such as create, move, edit, and delete accounts, updating GPO group policy changes and NTFS permissions. • Create, move, edit, and delete accounts for third party applications and access control systems. • Act as next level escalation technician for Level-1 Help desk support team.• Resolved CRM Application errors via SQL Workflow chart.• Experienced with coordinating efforts across multiple project teams and project management procedures.• Documented of all daily processes completed by Visio, Excel and MS word.• SCCM Deployed Windows 7 upgrades and Windows XP operating system baseline images to client laptops and desktops. • LANDESK Windows 7 and Norton Ghost Windows XP OS Deployment.• Install user application software, user data backup and encryption software on client devices.• Develop & Utilizing automation scripts for various deployment software packaging tasks, backup, and restoration (DRP). • Software packaging to distribute and install software.• Basic batch & VBS scripts for personal data transfer.• Configuring Outlook 2003, 2007, 2010 for client use; PST file transfer.• Configuring Juniper for VPN client system access.• Windows support experience – Windows XP / Windows 7.• Microsoft Office version support for Office 2003, 2010.

Houston, Texas Area

Aldine, Tx

• Provided remote and desktop support to 100+ clients.• Provided timely responsive technical support to users at several branches remotely and/or physically: Included diagnoses of software, desktop, laptop , and mobile device problems through recognition, research, isolation and resolution steps• Implementing, Managing and Maintaining multiple Microsoft Windows Server 2000,2003 & 2008 Network Infrastructure including Active Directory, Group Policy, AIX Unix, VPN, Vo/IP, SQL, DNS, DHCP, IIS, IP-Addressing, FTP processes and logon scripts.• Monitoring and administrating network issues on a LAN and WAN scale, keeping system information up to date in a network log.• Installed personal computers, software, hardware, peripherals and components, as needed.• Completed daily, monthly and year end back-up processes for DRP purposes. Quatom Scalar I40 (R-Sync Unix snap server back-up processes and physical tape backups)• Windows experience – Windows XP, Vista, Windows 7 o Microsoft Office version support for Office 2003, 2007, 2010.• Windows Server experience – Windows Server 2000, Windows Server 2003, Windows Server 2008• Unix experience – UNIX AIX 5.3• Implementing various updates and patches via Client side. • CRM Applications support and SQL Database administration.o Active directory duties such as create, move, delete accounts.o Create, move, edit, and delete accounts for third party applications. o Server side updates and patches.

Aldine, Tx

• Building and troubleshooting personal/business computers.• Installing Operating systems Windows 7 • Troubleshooting hardware and software issues• Small network troubleshooting.