Levent Onar Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

Lead the Account Management team of 7.

Mill Valley, California

Conway, Sc

Responsible for all aspects of the SaaS CRM system of the Office of Admissions, Merit Awards and Financial Aid, including successful systems integration with Ellucian Colleague SIS and Perceptive Content Imaging System. Developed, documented and rolled out business processes that created departmental efficiencies and solutions for staff, students, parents and counselors.Worked closely with department leaders to analyze the data, and design and implement strategic plans for more effective student recruitment process and experience.Designed and delivered new user training for new staff, and held refresher training for established users.

Istanbul, Turkey And Washington, Dc

Oversaw Customer Success and Support departments.Established interdepartmental service standard processes between Sales and Post-Sales departments to achieve ongoing excellence at every customer touch point. Provided total account oversight starting with pre-sale product demonstration, implementation, through to ongoing post-sales support.Ensured full utilization of Omni’s product suite through monitoring and communicating directly with Finance, Operations and Technology leaders at customer organizations.Recruited, trained, developed and retained a team of over a dozen account management and customer support professionals for optimal customer impact.

Istanbul, Turkey

Led a 24/7 on call team of 10 support representatives servicing about 500 Small Medium Businesses, with over 1000 branches. Main point of contact for key accounts, and served as primary liaison for on boarding, product installation, training and adoption. Project managed implementation of comprehensive software solutions.Engaged with customers to understand their organization, business processes and worked cross-functionally with sales and product teams to ensure successful implementation. Advised clients on how to apply Omni’s products to meet their business objectives.Set up a call center to manage more than 200/day inbound customer calls that resulted in increased efficiency and customer satisfaction.

Bachelor’S Degree, International Relations And French

Master’S Degree, International Economics