Levente - Jozsef Heghedus Email & Phone Number

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Suceava, Romania

As a Customer Care Specialist, I provided exceptional service and support to customers through various channels. I addressed inquiries promptly, empathized with complaints, and found effective resolutions. With in-depth product knowledge, I assisted customers in making informed decisions. I processed orders accurately, maintained detailed customer records, and collaborated with internal teams for a seamless experience. I stayed updated on industry trends, actively sought growth opportunities, and contributed to process improvements.

Suceava, Romania

In the Production and Logistics Associate role, I:- Assembled electric bikes according to specifications, ensuring accurate component placement and proper functioning.- Manufactured batteries, following safety protocols and quality guidelines.- Prepared and organized parts for production, ensuring availability and documentation.- Packaged finished bikes and parts securely, meeting shipping standards.- Conducted quality checks and promptly addressed defects.- Collaborated to optimize workflow and improve efficiency.- Maintained cleanliness and orderliness, following safety protocols.- Assisted with inventory management, including stocktaking and replenishment.- Coordinated with shipping carriers for pickups, deliveries, and logistics resolution.- Adhered to health and safety regulations for a safe working environment.

Suceava, Romania

As an Electrical Installation and Consulting Specialist, I:- Installed wiring systems following regulations and safety standards.- Assessed clients' electrical needs and made appropriate recommendations.- Consulted with clients on switch, plug, and fuse box selection and placement.- Ensured compliance with building codes and best practices.- Troubleshot and connected wiring for proper functionality.- Safely handled and installed electrical equipment and fixtures.- Collaborated with clients, contractors, and professionals for project coordination.- Provided exceptional customer service, addressing concerns, and offering support.- Stayed updated on industry trends and emerging technologies.- Maintained accurate documentation of installations.- Adhered to health and safety regulations for a safe working environment.

Southampton, England, United Kingdom

Managed end-to-end booking process, ensuring accurate and timely processing of client requests. Coordinated with internal departments to reserve train spots for container transportation, considering client preferences, schedules, and capacity. Maintained effective communication with clients, providing confirmations, updates, and addressing inquiries. Collaborated with operations, logistics, and customer service teams to resolve issues and ensure seamless transportation. Recorded bookings, reservations, and communications accurately. Monitored train schedules, adjusting bookings to optimize efficiency. Ensured compliance with regulations and policies. Provided exceptional customer service, resolving conflicts and maintaining relationships. Participated in meetings, training, and professional development.

Southampton, England, United Kingdom

As a Customer Service Administrator the main purpose of my role was to provide a high quality and efficient administration service, utilising industry, product and process knowledge to administer all client transactions and queries. Emphasized on delivering the right outcomes for clients in accordance with service level agreements and regulations, working to a high degree of accuracy to meet deadlines and proactively supporting the team and departmental results - providing an excellent service to both internal and external customers via email and telephone.

Southampton, United Kingdom

In my role as a Housekeeping Supervisor, my responsibilities encompassed the following key areas, with a focus on maintaining the highest standards of cleanliness and efficiency: - Collaborating with my Assistant and Head Housekeeper to support the development and growth of the housekeeping team. This involved working alongside them to provide guidance and assistance as needed. - Conducting regular inspections and checks to ensure that all guest rooms and public areas met the established standards of cleanliness and presentation. Attention to detail was paramount in upholding a consistently pristine environment. - Undertaking additional day-to-day duties such as overseeing stock controls, adhering to allocated budgets, and promptly ordering any necessary materials, in accordance with the directives of the management team. - Responding to guest requests and inquiries in a timely and professional manner, ensuring their satisfaction and comfort during their stay. Additionally, I diligently investigated and addressed any complaints that arose, striving to resolve issues promptly and effectively. - Coordinating the housekeeping team's activities, ensuring efficient scheduling and task allocation, while fostering a harmonious and productive work environment. - Compiling and preparing comprehensive reports on housekeeping operations, which included performance metrics, guest feedback, and any notable incidents. These reports provided valuable insights for management's decision-making processes. - Occasionally assuming the responsibilities of the Head Housekeeper, as required. This involved stepping into the role temporarily to maintain continuity and ensure smooth operations. Throughout my tenure, I consistently upheld the highest standards of professionalism, maintaining the reputation of the establishment and ensuring a positive experience for both guests and staff.

Southampton, England, United Kingdom

@Hilton at the Ageas Bowl. Housekeeping Supervisor position comprised of: supporting the team by working alongside my Assistant and Head Housekeeper with the development of the housekeeping team, carrying out regular checks, ensuring all guest rooms and public areas are always clean and presentable. On a day-to-day basis, additional duties included stock controls, budgeting and ordering of any required materials as and when assigned by the management team, helping out with guest requests, , investigating complaints, coordinating work, preparing reports, occasionally filling in for the Head Housekeeper

Southampton, England, United Kingdom

@Hilton at the Ageas Bowl

Cluj-Napoca, Cluj, Romania

During my tenure, I undertook the following responsibilities with utmost professionalism: - Delegated duties and assigned tasks to a team of 7-8 individuals, ensuring efficient distribution of workload. - Ensured meticulous adherence to testing protocols, guaranteeing accurate and comprehensive execution of tests. - Created and maintained meticulously organized MS Excel spreadsheets to monitor and record the productivity of team members. - Assumed the role of a trainer, imparting knowledge and instructing newly onboarded employees in the intricacies of software testing workflows and methodologies. - Fostered consistent and effective communication channels with developers, utilizing email and chat platforms to facilitate seamless collaboration. - Undertook thorough investigations into low reproducible rate bugs within the software, employing a meticulous and systematic approach to identify and address root causes. - Prepared comprehensive daily reports summarizing the outcomes of tests, diligently documenting all pertinent details in MS Excel.

Courses, Sociology And Anthropology

Activities and Societies: Aspects of humans within past and present societies, Social anthropology, Social studies, Swot analysis

Courses, Tourism And Travel Services Management

Ged, Environmental Science

Activities and Societies: Environmental studies with Basis in collecting and processing samples from water, soil, air and determining.