Levi Long Email & Phone Number

Greater Salt Lake City Area

Provo, Utah

• Receives and records incident related information using a variety of tools, techniques and procedures.• Help with installation and configurations of Microsoft SQL• Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to customer problems. Uses judgment within defined practices and procedures. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality / configuration, the Internet, hardware, networking and general technical issues as pertaining to ECI’s software solutions.• Uses knowledge and skills to address customer’s needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.• May work directly with other support teams, as needed to resolve customer issues and request enhancements for our products.• Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Is accessible and available to multiple customers.• Establishes priorities and communicate rationale and time frame clearly to customers. Overcomes constraints to meet established deadlines.

Orem, Utah

Provide excellent customer service and technical support regarding Linux, Unix, And windows virtual web servers via phone, email, and chat. Linux command-line, PHP and MySQL, WHM/CPanel and Reseller experience, Third-party scripts like WordPress, Drupal, Joomla and shopping carts like Shopsite.

Not Finished, Computer And Information Sciences And Support Services

Computer Science