Professional with over 20 years’ experience in customer service, b2b sales, data entry, debt management, social media and customer management with a strong track record of exceeding quarterly targets and quotas. I am highly effective at creating and maintaining good customer relations while generating repeat business. I have a proven ability to communicate strategies to other professionals through strong oral and written presentation skills and I am a driven individual who loves being challenged.• Advanced experience in debt management solutions and collections for a government body• Successful sales coach, trainer, supervisor, team leader and mentor with outstanding verbal and communications skills• Strong business acumen and development background, leveraging years of sales, strategic thinking with the ability to anticipate market trends• Effective at managing and strengthening customer relationships• Confident and able to analyze, organize and present information orally and written using all Microsoft Suite products• Consistently able to exceed targets using proven time management methods• Talented researcher experienced with gathering data and writing reports for management• Extremely self-sufficient and capable of a wide variety of office tasks• Fully diverse in a wide variety of Customer Record Management tools including Microsoft Dynamics, Salesforce, PCR, Maestro, Citrix, DARS, Genysis, GUI.Professionnel possédant plus de 20 ans d’expérience dans les domaines du service à la clientèle, des ventes interentreprises, de la saisie de données, de la gestion des dettes, des médias sociaux et de la gestion de la clientèle, et ayant de solides antécédents de dépassement des objectifs trimestriels et des quotas. Je suis très efficace pour créer et maintenir de bonnes relations avec la clientèle tout en générant des affaires récurrentes. J’ai démontré ma capacité de communiquer des stratégies à d’autres professionnels grâce à de solides compétences de présentation orale et écrite, et je suis une personne motivée qui aime relever des défis.