Aaron Levin Email & Phone Number

Greater Denver Area

Responsible for ensuring the success of hardware and software implementations projects through operations, process, and resource management. Expected to provide day‐to‐day guidance to professional services staff (Managers, Project Managers, Implementation Consultants, Web Developers/Designers, Data Migration Specialists and Software Trainers) to ensure timely, high quality delivery of projects. Support business development efforts by scoping, drafting, estimating, and delivering proposals and SOWs. Work closely with both Sales and Engineering to ensure operational excellence. Created and deliver required reporting – revenue, forecasting, and resourcing. • Receive positive feedback from our clients >95%• Leading five busy teams through organizational change and massive growth• Developed strong relationships with clients and other groups in the company• Significantly increased monthly capacity• Implemented new PSA systems

San Francisco, Ca

Primary responsibilities include working directly with clients to deploy cloud and hardware based solutions. This includes creating detailed project plans, identifying risks, system configurations, coordinating client training, validating and troubleshooting. Client base consists mostly of cities, counties and other administrative organizations. Projects can range from 1-12 months in length. Strong product knowledge, attention to detail, and ability to multitask aid me in delivering enterprise level solutions.*Assist in training new and existing Project Managers*Subject Matter Expert

San Carlos, Ca

Developed processes and procedures for customer support and business administration for a small hardware/software startup. This role included hardware/software & iOS application support, and all daily operational tasks including customer database and order management. Prepared financial information and reports for the CFO. Managed the content of the support site including creating customer facing training videos. • Provided pre-sales support for institutional implementations of Swivl technology• Produced customer facing training videos• Created software tools and applications to increase efficiencies for both employees and customers.

Managed the day-to-day activities of a busy repair department. This included managing parts, tracking and distribution processes. Set repair priorities, verified successful repairs, assessed parts needed for repairs and placed orders as needed. Managed customer pick up process for all completed repairs, including identification, verification and preparation. • Experience working for one of the most innovative companies in the world• Repaired 80% of all devices in 24 hours or less• Trained in current hardware and software administration, support, and repair

Responsible for all phases of management and multiple store operations. Primary focus on management of over 40 employees, including managers and supervisors in 24 hour centers. Primarily responsible for managing the overall centers’ operation, including supervision of team members and the administration of centers’ sales performance and profitability objectives. Responsible for hiring of all team members and monitoring new hire orientation procedures, training and managing to established performance standards and objectives. Maintained fiscal reporting procedures within centers, including accounts receivables, inventory reports, dailies, and bank deposits in full compliance with established company policies. • Simultaneously managed four centers in and around San Jose, CA• Exceeded revenue and profitability goals on a year over year basis• Recipient of multiple outstanding performance awards

Redwood City, Ca

Responsibilities included router and cable modem termination system upgrades in the field (domestic and international) and volume changes in Oracle Databases and related Account Provisioning Servers using UNIX, SQL, Shell and Perl scripts. General networking knowledge, setup and configuration of different types of routers and cable modem termination systems and troubleshooting were required. Time management and project management skills were necessary as many activities were performed in planned outage windows. This position required working closely with cable operator partners like AT&T and Cox Communications to create plans and strategies for avoiding service interruptions due to overloading and upgrading systems.• Responsible for increased outage success rates from 65% to 99.98% by working cross functionally with other network engineering groups to improve provisioning systems, resulting in decreased customer downtime• Created documentation, set expectations, and developed others in our group• Selected to be Provisioning Operations Subject Matter Expert. This included training other groups, escalations, and approving/rejecting planned outages affecting thousands of subscribers

Bs, Psychology

High School Diploma, General