Levi Wade Email & Phone Number

San Francisco, California, US

San Francisco, California, US

• Collaborate cross-functionally to handle customer escalations efficiently, driving customer satisfaction metrics.
• Act as a liaison between customers and internal teams to influence product features and improvements.
• Educate customers on best practices and self-service resources, contributing to time-to-value and user adoption.
• Implement tooling and integration solutions, drawing from key metrics and analytics to increase operational efficiency.

San Francisco, California, US

• Systematically respond, troubleshoot, and resolve daily integration and fulfillment issues through identifying end-to-end solutions with software developers
• Enable customer success through communication of solutions to client issues within the constraints of our product, policies, and performance
• Support Growth, Engineering, and Sales teams in prioritizing resolution of systematic problems
• Streamline field requests and support tickets for our US and Canadian customers orders fulfilled and shipped
• Design and track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
• Identify trends and expose opportunities to improve operations and increase customer satisfaction

Chicago, IL, US

• Manage inbound calls, emails and chats for all US & Canadian clients to assist with software and hardware troubleshooting, in addition to set ups and returns.
• Attend and participate weekly operations meetings to review shipments and inventory to impact overall results.
• Partner with engineering department to resolve all escalated product support issues in a timely/efficient manner.
• Attend annual product development meetings to present and review upcoming company initiatives.

Chicago, Illinois, US

• Resolved enterprise client requests via phone, email and ticketing system to ensure compliance.
• Partnered with corporate contacts to resolve store wide outages.
• Provided step-by-step troubleshooting for clients experiencing wifi and app inconsistencies with tablet software.
• Assisted POS integrated partners with technical diagnoses and partnered to resolve any outstanding issues.
• Collaborated with appropriate departments to maintain client information accuracy with catering, orders, menu updates, billing information, or financial discrepancies.
• Developed best practice protocols to facilitate quality control and maintain brand consistency.

Chicago, Illinois, US

• Handled phone correspondence from both restaurants and customers (inbound and outbound).
• Coordinated with team leadership to achieve and regularly meet specific call center goals in our pursuit to provide exceptional customer service.

New York, New York, US

• Assisted customers closely with all aspects of achieving their desired look. Including styling, alterations, locating items not in store via warehouse, online, or shipment from other store locations.
• Generate and managed ongoing clientele to regularly hit daily, weekly, and quarterly sales goals