• Applied financial mathematics (200+ calculations) and ratio analysis to formulate strategies for the automation of workflow and monitoring of over 50 KPIs• Conducted pricing analysis of over 100 potential suppliers and vendors; performed cost-benefit analysis and revenue projection for a new business unit• Formulated pricing models for a subscription Software as a service business based on development and operating costs• Managed and evaluated portfolio data and innovation pipeline assisting decision-making and go-to-market processes, including pitch deck, strategic roadmap and over 1000 data dictionary items• Championed and directed different cross-functional programs and projects of various types, including Salesforce implementation, UX design, database implementation, risk & compliance management, and preparation for Open Banking and Consumer Data Right• Managed 6 interns of different disciplines: Data Science, Marketing and Finance. Prepared training and onboarding materials for new staff• Recorded and analysed organisations' procedures, manuals and policies using ISO 9001 and 27001

• Liaised with financial institutions and Broker Development Managers on consumer and commercial lending products, improved internal database of over 70 lenders• Coordinated with clients regarding their loan applications, serviced existing customer accounts• Configured Intercom Chatbot using over 500 knowledge base articles and automated email templates• Assisted in implementing approved recommendations, issue revised instructions and procedure manuals, and draft other documentation - up to 4000 documents

I was selected to be the Teaching Assistant for two courses: Microeconomics & Business Law.

• Reported to Industrial Project Team Leader - Freight Forwarder for National Oilwell Varco (NOV)• Collected account receivables, cleared billing backlog by invoicing customer (NOV) and liaising with Geodis Overseas offices (BPO)• Generated financial reports for internal and customer’s use• Declared permits for Export/Import shipments with Singapore Customs• Monitored the progress and status of shipments according to Export/Import operations

• Served 200+ customers per day • Satisfied customer requests and handle customer complaints• Processed orders, generate bills, serve meals and drinks • Coordinated with Service Team to ensure smooth operation, especially during busy hours • Performed daily inventory checking and closing proceduresCompany website: http://www.res.com.sg/en/

• Assisted in a project with prospects based in Vietnam by providing translation, identifying and connecting clients with relevant off-market acquisition using Finquest’s big data and AI capabilities• Contacted prospects that are based in Vietnam by email, cold-calling and sending introductory offers• Performed background research on a variety of prospects, database entry and contact list managementCompany website: https://finquest.com/en/