Lewis Kim Email & Phone Number

Atlanta Metropolitan Area

Rockville, Maryland, United States

- Provided data & operations support for Sales and Revenue Operations teams- Responsible for sales & client organizational data in Salesforce (Accounts, Opportunities, Contacts, Products, Contracts); ensured completeness & integrity of data- Oversaw sales contract creation, redlines, & execution through DocuSign for multiple business units; managed contract templates- Served as Salesforce Administrator: implemented customizations to align with business process, identified areas for improvement, performed ad-hoc data & permission requests, assisted in end user troubleshooting - Collaborated with Salesforce Developers to integrate FinancialForce Professional Services Automation (PSA)

Lanham, Maryland, United States

- Performed regular & ad hoc data analyses to uncover trends, forecast sales, & identify areas of opportunity for multiple business units- Collaborated with sales management to design & deploy strategic initiatives aimed at risk mitigation & opportunity realization- Met regularly with cross-functional teams to provide operations insight, segmentation analysis, product enhancement recommendations, & decision support in business-facing projects- Supported operations of Salesforce CRM & assisted in implementation of new enhancements to improve business efficiency- Leveraged Tableau & Salesforce to develop team performance reports

Baltimore, Maryland

- Assessed existing marketing & sales processes to provide recommendations for optimization- Customized Salesforce to better support marketing, sales, & support teams including page layouts, fields, record types, validation rules, reports/dashboards & activity tracking- Provided training & process documentation for Salesforce users- Managed integrity of customer database; performed audit & standardization for future marketing segmentation

Columbia, Maryland

- Execute email marketing campaigns and deliver back-end support in Salesforce and Marketo; collaborate with marketing managers to maximize quality of campaigns- Translate marketing department needs into functional requirements for Salesforce and Marketo platform developers; coordinate with developers and end users to ensure successful delivery of system updates- Map marketing work flow processes and identify opportunities for optimization; increase efficiency and scalability of marketing campaign executions- Standardize customer information to further complete segmentation of customer database; audit customer database to maintain cleanliness and standardization of data

Savage, Md

- Responsible for full-cycle leads management including marketing, generation, conversion, and tracking- Served as Salesforce Administrator; oversee company CRM; introduced automated Salesforce processes- Managed online and print marketing including Adwords Search, inbound marketing, and website updates- Established email and social media marketing campaigns; write copy and create media content- Performed reporting and analysis for business and marketing strategy decisions with President

Savage, Md

- Handled incoming customer requests and appointment scheduling- Cultivated new and existing customer relationships using Salesforce CRM- Provided administrative support for the VP of Sales and President- Improved Leads Team Member operations; developed formal handbook for future Leads Team

Savage, Md