Lewis Tang Email & Phone Number

Clydebank, Scotland, United Kingdom

- Provide 1st class customer service via phone and email- Ensure all communication with our client’s customers are handled professionally and promptly- Recording details of customer comments on the database provided, leaving clear notes- Demonstrating strong product knowledge to ensure all customer queries are answered- Taking ownership of the customer experience, by providing excellent service- Adhering to quality standards and ensure consistency in all interactions

Glasgow, Scotland, United Kingdom

• Prepare packing lists• Packaging Healthcare Products• Ensure outgoing shipment is accurate and well packaged• Track shipments and ensure safe delivery

Working Abroad – With decision to work in Hong Kong, I learn the difference of another country’s work culture Healthcare Service – Understanding the clients/customers' needs in Healthcare industry and provide solutions to their queries Communication – Answering phone calls and emails. Communicating to clients/applicants in both English and Cantonese Teamwork – Working with employees to complete project deadlines and specific tasks. Team discussion and problem-solving challenges such as difficult clients/applicants. Complaints – Dealing with complaints from clients/customers in a calm manner and providing resolutions to the issue. Recruitment – Support with writing recruitment advertisements, shortlisting potential candidates for the job and then video interviews through the use of Skype with potential candidates where I assess their experiences and skills.

Data Entry – Review and update client/customer details Inspection – Checking documents from customers before passing over to other departments Customer communication – Respond to customers’ phone enquiries and provide general support Admin Support – Support team and management with letter writing and email communications Filing system – Manuel filing of daily letters to be posted to clients/customers