Lex Amparo Email & Phone Number

- Work with the engineering team closely to identify, coordinate and validate resolutions to technical issues related to compliance requirements. - Design and implement integrations with infrastructure platforms to monitor security posture. - Secure user access and appropriate permissioning across various platforms, including creating and managing.

Chicago, Illinois, United States

Chicago, Illinois, United States

Rochester, New York

Validate problems as reported by internal stakeholders and perform triage based on information available indicating spread and severityIdentify, develop, and document common problem workaroundsMaintain problem records with information that represents current analysis conclusions, corrective actions taken, and documentation enabling stakeholders to identify.

Rochester, New York Area

Maintain and monitor personal and team ticket queue daily, meeting any defined SLAsWork closely and collaborate with colleagues and members of other teams and departments to resolve partner concerns and further personal knowledgeProvide technical assistance to Level 1/Supervisors on support issues for Backupify/SaaSTake proactive ownership of escalated.

Rochester, New York Area

Answer incoming support requests via various channels (Chat, phone.)Perform problem triage, and first contact resolution when possibleAPAC support point of contactLead team as acting supervisor when needed, assisting with escalations and managing teams needs

Rochester, New York Area

Utilize and multitask between multiple systems to verify customer services and perform in-depth isolation and repairMaintain workload via ticket queue & incoming callsAdvocate for customers by working cooperatively with carriers and vendors, escalating issues as needed

Rochester, New York Area

Troubleshoot hardware & software issues to identify network/application/hardware issuesAssist & train employees and customers in product use and company policiesAct as supervisor when needed in call center to assist with coaching, escalations, and trainingServe as acting manager in retail to perform daily store tasks and assist with escalations and shift.