Lexi Kirch , Mba Email & Phone Number

Efficiently leverage resources to provide excellent support to client managers. Anticipate “what’s next” for client managers to minimize delays and ensure their success. Provide ad hoc detailed reporting as needed. Submit orders with accuracy and maintain a rejection rate under 5%.

Lead customer relationship with a proactive focus on retention and removing friction from the sales cycle.Establish relationships with customer to help understand and achieve their long-term goals.Proactively prevent escalations by working with support and engineering and contacting the customer with updates and recovery plans.Take personal accountability for issue resolution and get actively involved where and when needed.Give product demonstrations and trainings to current and prospective clients.

Greater Denver Area

Managing the sales cycle from start to finish to exceed individual and team sales quotas. Creating training documents to help train current and new employees on Salesforce.com. Coordinating issues as they arise to ensure resolution and work with the team to improve processes, efficiency and productivity. Achieved 109% of 2016 sales quota and was nominated for 2016 customer focus award.

Greater Denver Area

Implemented winning sales strategies while developing ongoing relationships with key accounts. Continually developed managed, released, and communicated incentives to Inside Reps and Field Reps.Achieved double-digit revenue growth by analyzing partners’ quarterly performance to grow business.Increased Arrow’s margin by driving and assisting Inside Reps with McAfee deal registrations.Trained Inside Reps on the McAfee product line; assisted partners with McAfee’s certification advancement.Drove McAfee’s programs and promotions with Inside Reps, Field Reps, partners, and others.Worked closely with sales, operations, finance, and management to ensure and expedite smooth order processing. Developed inside sales account plans and profiles for accounts in association with Field Sales Representatives.Maintained a quote tracker to track pipeline progress and forecast performance.Managed Inside Sales for Riverbed/Alcatel-Lucent to drive financing with any partners/ customers.Quoted/Booked all Riverbed maintenance renewals and created reports for sales, management, and vendors.Worked internal/external teams to Operations and Sales teams to address and resolve order issues.

Greater Denver Area

Named top sales performer company-wide for three consecutive quarters.Performed day-to-day sales/management duties to improve revenue and operations for key customers.Extracted large data sets from Microsoft Dynamics (CRM) on a daily basis and created reports for the sales team and management on occasion.Updated/maintained accurate records in Microsoft Dynamics to forecast performance and track pipeline progress.Managed renewals and overall sales of hi-tech service and support agreements to an established customer base, including maintenance contracts worth approximately 1 million dollars in revenue per quarter.Oversaw 150 maintenance renewal accounts each quarter; managed all software license transfer escalations.Managed the service sales cycle, from prospect to close/following up, to exceed individual/team sales goals.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.S.), Finance, General