Lisa Honig Email & Phone Number

Phoenix, Az, Us

Chandler, Az, Us

Gilbert, Arizona, United States

- Perform Quality Control checks on TSS, client and third-party data and test results for conformance to both normative and client specifications where applicable.- Interpret and communicate test results including any associated normative or client specifications to provide with client correspondences, internal discussions, or in report generation.-Engage in customer service interactions by electronic, and/or direct in-person correspondence pertaining to client inquiries and comments.- Process data to verify accuracy, consistency and adhere to regulatory requirements and expectations.- Process field data from operations and is upstream of technical writing, processes outputs from Microlab - Confirm scope of work to confirm if data is available - Identify any related criteria

Gilbert, Arizona, United States

• Provide support for digital team projects including website, content, and product marketing to deliver projects on-time, on budget, and within scope• Provide support for assigned projects that are essential to the operations of the business • Assist in maintaining and monitoring project plans, project schedules, and work hours• Organize and facilitate meetings, distribute minutes, follow up on actions and decisions• Identify and manage project deliverables, milestones, and required tasks• Facilitate resolution of issues; escalate issues to appropriate stakeholders• Provide administrative support and undertake project tasks as required• Provide content and data for meetings • Manage Marketing and Operational Project calendars, dashboards, and reports • Analyze digital marketing data and assist with optimization tactics

Phoenix, Arizona Area

Provide accurate, friendly, and responsive service to NASM and AFAA members that meet or exceed Service Level Agreements.Resolve incoming member requests and inquires via telephone, email, and/or social media.Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials.Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests.Fully document inquiries and resolutions.Identify and report unusual inquiry trends.Lead Development Program-March 2021Social Media assistance, de-escalation, ownership.Projects include:Call Back assistance July 2020 bringing to current SLAAssisted Program Advisors and Member Services Management with escalationsSupported International request with documentation processingReviewed and processed extensions, customer retention and accounting assistance

Chandler, Az

MILITARY FINANCE COUNSELOR Provide exceptional customer service by assisting students and guiding them through the application process for federal and military funding. Enforce financial planning policies in adherence with federal, state, and veteran regulations. Key Accomplishments:• Collaborate with team members to enhance the students’ experience and promote a positive atmosphere.• Generated revenue by advising students of balances owed and future educational funding. • Developed training material to educate new hires on how to review Successful Student Body reports.

Directed loan processing procedures to include research and review of current and continuing academic year financial aid.Key Accomplishments:• Examined financial aid history to determine eligibility and awarded new students appropriated amounts.• Improved and maintained financial integrity by accurately recording and monitoring Return to Title IV Funds.

Spearheaded benefits administration for new hires and existing employees.BENEFITS ADMINISTRATOR Led open enrollment, reviewing and providing in-depth explanations of benefits to employees to ensure a comprehensive understanding of coverages and changes.Key Accomplishments:• Played an integral role in planning and organizing a mass mailing of W2’s for three separate companies.• Contributed to website improvements to include policies and procedures for employee benefits and compensation.

o Prepared and drafted all outgoing correspondence in a timely mannero Assisted with bid proposals for new and prospective clientso Prepared folders and maintained records of newly admitted clientso Assisted with vendor application and communication for proposal presentationso Systematically increased office organization by developing more efficient filing/documenting system and customer database protocolso Assisted in all areas of administrative work including data entry, receptionist duties, file organization and research and development

122 E Culver St, Phoenix, Az 85004

Helped set up venue packages and pricing, Worked with event coordinator to determine pricing, spacing, and possible events, Scheduled meetings between venues and event coordinator, Helped set up schematics for possible bookings, Researched restaurants, rentals and available businesses around the community, Researched possible venues for future events, Assisted with mass phone list to build data base for future fundraising