Lia Bruno, Pmp, Csm Email & Phone Number

San Francisco, California, US

Servant Leadership to Asana's IT Technical Program Management & IT Operations teams.

San Francisco, California, US

San Francisco, California, US

• Manager, Corporate Engineering TPM team (from June 2019)
• Manager for CorpEng TPM team.
• PMO partner to the Head of CorpEng for portfolio planning, process oversight, organizational change management and ownership of select high priority programs.
• Team’s support scope included Enterprise Platform Eng, Identity & Access, Media Collaboration Services, Operations, Physical Security Systems, Networking, and SRE.
• TPM lead for a program showcasing best practices for deploying Dropbox in the enterprise environment.
• TPM oversight of a program aimed at designing & deploying the IT tools and technology ecosystem Dropbox needed to transition to the Virtual First distributed workforce model.

Ottawa, Ontario, CA

• Continuation of previous role post Pythian's acquisition of Blackbird.io
• Advocate and Primary Point of Contact for a portfolio of 17 clients yielding $2.5MM+ in annualrevenue.
• Led client and internal projects, ensuring successful delivery of customer requirements. Accountable for ultimate success of the engagement.
• Project Managed database migrations and upgrades of varying complexity in traditional DC environments and AWS.
• Led the implementation of customized client services delivered by multiple technology teams (MySQL, MSSQL, Oracle, SRE, Cassandra & MongoDB).* Guided teams through incident management process.
• Ran meetings; synthesized technical data into status reports for technical and non-technical audiences.

• Continuation of previous role post-transition to Blackbird.io with merger of PalominoDB and DriveDev
• Responsible for planning, coordination and delivery of remote 24/7 database administration and DevOps support to a portfolio of managed services and project engagements.
• Managed matrixed teams and projects in a 90% remote environment.
• Primary point of contact within client’s organization, working as an extension of their team to: --- Drive change management process run within JIRA and documented in Confluence.--- Ensure efficient work procedures.

• Held dual role of Account and Technical Project Manager for clients of a boutique open source database administration consultancy.
• Identified & prioritized customer requirements, managing risks and removing obstacles to success, escalating as needed.
• Managed reports, budget, hours, tickets and resource assignment of globally distributed teams in rapid-fire start-up style environment.
• Guided technical staff to provide and document recommendations via service delivery plans. Directed that delivery and where suitable, expanded scope of services provided to client.
• Promoted client satisfaction through efficient communications and proactive support.

San Francisco, CA, US

• Club One, Inc. was an award-winning fitness center chain and wellness provider with 18 gyms and management of 50+ health and wellness solutions for corporations.Innovations Product Management
• Partnered with innovations team to develop and test new technology concepts to improve member engagement, reach new markets, and widen business opportunities.
• Collaborated across internal business units and with external development teams to determine technical feasibility, test and build new technology products.
• Contributed to development of three new on-line weight loss products including concept creation, UX design and validation, vendor selection, and product management of development process.Project and Proposal Management
• Managed all complex proposals for new and renewal business.
• Site selection, competitive market and demographic feasibility analysis for fitness centers.

San Francisco, CA, US

• Lumetra is a non-profit organization dedicated to measurably improving the quality, safety and integrity of health care.
• Coordinated proposals for contract bids from $1.3MM to $8MM in value for services performed by Lumetra for the Centers for Medicare & Medicaid Services.
• Volunteered as interim Facilities Manager overseeing 77 relocations on 4 floors, space remodeling, building code compliance, equipment purchase/installation, and contractor relations.
• Developed and maintained kick-off materials and monitoring system to ensure timeliness of contract deliverables for Federal Government Quality Improvement Project “DOQ-IT” subcontractors.
• Trained and supervised new administrative and project management staff to expand department.

Paris, FR

• Canal+ Technologies digital interactive cable software has been used in more than 14 million set top boxes worldwide. Acquired by Thomson SA from Vivendi-Universal in 2002.
• Project coordination for CEO, VPs of International Business Development, Domestic Business Development, Marketing, and Engineering. Worked closely with virtual teams stateside and in Paris, FR.
• Managed all move logistics for consolidation of two partner companies into one office suite effectively and under strict time and budget constraints. Project Manager and liaison between acquired team and main office.
• Negotiated with vendors resulting in average of 15% cost savings on office renovations, equipment transportation fees, facilities rental, and off-site meeting fees.
• Conducted needs assessment, designed concept, built & launched company intranet using FrontPage.

Bachelor Of Arts (Ba), Psychology

Certificate, Project Management