Liam Brooks Email & Phone Number

United Kingdom

London Area, United Kingdom

Reading, England, United Kingdom

Joining HSO as an Optimization Functional Consultant has significantlyenhanced my expertise within the Microsoft Dynamics platform andthe broader Microsoft technology ecosystem, encompassing third-partyapplications and ISV solutions. As the Team Lead for the Commerce andDistribution stream, I actively collaborate with team members, mentor juniorconsultants, and required to strategically allocate resources for customerprojects. Through successful delivery of complex projects, I have establisheda reputation for reliability, resulting in my appointment as Lead Consultantfor numerous customer engagements. My proficiency across the Dynamicsmodules and streams such as Commerce, Supply Chain, Warehousing andFinance, coupled with a robust understanding of integration principles, hasenabled me to contribute to diverse projects beyond my designated stream.This exposure has further enriched my knowledge and experience acrossvarious facets of business applications.• Detailed Functional and Technical design documentation of requirements.• SME within the Optimisations team for Commerce, Point of Sale (StoreCommerce) and Integration methods (Azure Integrations servicesin particular).• Full cycle analysis, design, development, testing and deployment ofcustomer requirements.• Lead consultant on multiple projects such as Commerce SDK migrationfor all Retail POS customers at HSO, WMS integration project for Liberty,Navan expense and supplier invoicing implementation and several multifacetedAPI integration projects.• Analysis and estimation for T&M projects.• Manage and resource consultants within my team acrossmultiple projects.

London, United Kingdom

Responsibilities included:• Functional Support for the company's heavily customised Dynamics AX 2012 R3 system for end-users as well as stakeholders in various projects.• Writing and deploying SSRS reports as per sponsor requests and requirements as well as configuring Data-driven subscriptions.• Administer and query the SQL databases involved with the AX system including maintenance and SQL Agent jobs as well SSIS jobs.• Implementing and reviewing functional requests from the business and working with our third party developers in how best to achieve this in the most cost effective manner. This involves the full lifecycle from scoping the requirement to UAT and finally deployment via XPO or modelstore.• Investigate and debug day-to-day issues promoted by the end users or system anomalies that may have occurred and the solutions on preventing them.• Create, maintain and assess the AX security framework including implementing XDS policies, creating new roles\duties\privileges to adhere to development requirements or objects and reviewing user access roles.• Maintain our multitude of AX batch jobs as well as creating new ones to help automate and streamline aspects of the business workflow.• Oversee our EDI integration between our two warehouses, ensuring files are created, received and processed successfully and resolving those failures that occur.• Creating documentation for our users and providing relevant training on new functionalities or workflows that effect their departments workflow.• Administration of our Active Directory and Exchange environment including Group policy management, DNS and DAG group maintenance.• Providing day to day support for Microsoft Office and our many other various applications used by the company such as Sage HR and PTX.

Park Royal, London

Responsibilities included:• SQL Query writing.• SSRS Report building and deployment for both End-user and Data-driven subscription.• Dynamics NAV 2015 Technical Support both user client application and back-end database maintenance.• Implementation and UAT of FDD's, Data fixes and other requested developments.• Responsible for creating user documentation and process mapping.• Implemented and support our departments helpdesk suite ServiceDesk.• Day to day administration of Active Directory and Exchange.• Administrator for our NEC telephone system configuration and maintenance.• Updating and maintaining the current EDI solution - integrating new platforms and customers into our EDI solution (Spectrum) from GXS Opentext.• Organised the transfer of all mobile lines from one network provider to another as well as setting up and administering our current fleet of phones.• Remote technical support for Sales reps and second-site staff including weekend Dynamics NAV support.

Kentish Town

Experience and Responsibilities:• SQL Query writing• SSRS Report building and deployment• Dynamics AX 2009 Technical Support both user and back-end database maintenance• Involved in implementation and UAT of the AX Reseller Platform, Channel Advisor, for Dynamics AX• Involved in new web platform integration for AX including XML translation and FTP synchronisation• Responsible for creating user documentation and process mapping• Implemented and supported our departments helpdesk and network monitoring tools, ServiceDesk and OpManager.• Administration of Active Directory• Windows Deployment Server setup• Oversaw and helped plan integration of a new Avaya IP phone system at two separate sites, one including a full-time call centre • Trained on the configuration and administration of Sophos UTM firewalls• Administrative knowledge of Microsoft Exchange 2010• Configuration of HP switches and servers into the existing network• Updating and maintaining the current EDI solution• Organising the transfer of all mobile lines from one network provider to another as well as setting up and administering our current fleet of phones• Remote technical support for office staff including weekend Dynamics AX support for call centre staff

Streatham