Liam Davis Email & Phone Number

York, England, United Kingdom

I have undertaken an apprenticeship in Principles of management and leadership in this role where I achieved a distinction and a level 3 award.My roles and responsibilities are:•Ensuring consistency in the delivery of the on-board environment and proposition.•Provide operational information to the customer experience management and frontline teams and ensuring all issues which impact service delivery are communicated and mitigations implemented.•Manage all issues and defects which impact the customer experience and provide information and follow up with key stakeholders and within any agreed timescales•Collaborative approach across the team•Prioritisation of daily tasks and a clear focus is a priority if this is disrupted. •Managing catering crews•Work in a fast-paced environment with changing priorities•Recording and reporting crew absence and managing their absence•Trained in Health and Safety, Food Hygiene Level 2, and level 3•Safety taken seriously through management of food safety including food incidents and product recalls, provide real time reporting and communication of accidents and incidents to ensure immediate remedy is undertaken by working with the relevant internal and external stakeholder.•Provide periodic reports to Customer experience management relating to operational issues which impact service.•Work on improving the customer experience for passengers and ensuring all resources are used effectively.• Undertaken training on a second desk competency to help further develop my knowledge and assist the business as is needed.• Trained all new staff working our desk to ensure they become a competent controller• I have taken part in recruitment for the desk• I have undertaken numerous projects whilst in this role to improve the training and development as well as help re-write our competency assessment’s. I have also attempted to improve the desks efficiency through reviewing the way we log items through Microsoft Forms, email and excel

York, United Kingdom

My Roles and responsibilities were:• Trained in Conflict Resolution, Health and Safety, Food Hygiene Level 2 and Fire Safety and Fire Extinguisher use.• Product knowledge, attention to detail, efficiency, working independently and as a team • Liaising with other departments to ensure an efficient and coherent operation• Supporting all staff as well as training any new members of the team. • Assisting all passengers with any needs including those with additional needs and creating a personalised service to every passenger. • Stock control and ordering stock• Understanding the importance of driving revenue to support the business through reporting and recording any loss appropriately• Having a basic awareness of increasing the Net Advocacy Score (NAS) through the service and expectation of the customer • Being aware of how we can work as one team to ensure a timely departure on the rail network at all stations.• Member of The Institute of Railway Operators (IRO)• Experienced the Travel Centre at York station which gave me an understanding of the tickets and validity of them as well as providing a different customer service• Worked on the Customer Information Point in York station assisting passengers with information and direction. Also experienced how the operation of passenger assistance and travel arrangements are undertaken• Shown how train operation is undertaken with regards to informing passengers of platforms and announcements in the station as well as any information that is received by all Train operating companies which is then relayed to their passengers. Showing the effective communication and running of a station.• I have also been a mentor for new staff showing them how the delivery of service and the procedures and policies work whilst on board.• I have also assisted my manager in her duties with new staff training in and around the station and on board environment.

The Principal York Hotel

My Roles and responsibilities were:• Cash & Credit / Debit Card handling• Modern Customer Service Focus while working under pressure as a team and independently• Product knowledge and great attention to detail and efficiency• Telecommunications - customer queries and reservations (administrative duties) • Liaising with other departments to ensure service is excellent • Supporting all staff, training new starters and attended a course on training staff members• Trained in upselling and suggestive selling• Food safety trained• Official trainer in the Garden Room - created training material and assessments to ensure staff are well trained.• Trained in First Aid at WorkA blogger I served who reviewed my service....https://www.lucyearnshaw.co.uk/afternoon-teas

York, United Kingdom

My Roles and responsibilities were:• Cash & Credit / Debit Card handling • Trained in Waiting upon tables• Trained in Customer Service and its values• Trained in Health & Safety• Working independently and as a team• Outstanding Product knowledge • Served at a Royal Visit to Head Office

York, United Kingdom

My Roles and Responsibilities: • Customer Service Oriented• Cash & Credit / Debit Card handling • Pricing and stock control• Adherence to licensing laws• Trained in Health & Safety• Work independently running shop on own shift • Team working / shift handovers with colleagues• Closing down and cashing off the till

Stow On The Wold, Gloucestershire

The Roles and Responsibilities I undertook:• Customer Service focused• Trained in waiting on tables and full bar service• Cash handling & Credit / Debit Card handling• Kitchen – Food preparation• Working under pressure independently and in a team

Cmi Level 3 Award In Principles Of Management And Leadership Apprenticeship, Management, Distinction

I undertook this apprenticeship at York college where I achieved a CMI Level 3 award in principles of management and leadership and also.

Bachelor'S Degree, History, 2:1

Activities and Societies: York St John History Society During my time at York St. John University I learnt some valuable independent.

A Level, History, English Langauge And Literature, Drama And Theatre Studies, Extended Project Qualification