Seconded out to Beach Energy Ltd for an on-site role, delivering project support in a project roll out in Victoria. Data analysis & data management role with daily use of CRM systems to capture stakeholder information.Process mapping support coupled with data categorisation management.

Paying attention to detail, quickly grasping processes & having strong analytical skills allowed me to excel as an exceptional user of our newly rolled out ERP system. Identified any inadequacies or improvement opportunities in business processes for the supply chain department. Developed super-user qualities and assisted with building process knowledge.SME (Subject Matter Expert) in numerous processes which I helped optimise and roll out to the wider teams… Show more Paying attention to detail, quickly grasping processes & having strong analytical skills allowed me to excel as an exceptional user of our newly rolled out ERP system. Identified any inadequacies or improvement opportunities in business processes for the supply chain department. Developed super-user qualities and assisted with building process knowledge.SME (Subject Matter Expert) in numerous processes which I helped optimise and roll out to the wider teams. Project management - I trialled and tested enhancements for our ERP system to help benefit the everyday users. Our new ERP system was a work in progress and needed additional plug ins and modifications which I identified and implemented with the help of our ICT integration team, this helped increase efficiency. I travelled abroad to some of our subsidiaries to improve collaboration.Generated & maintained SOP’s for department wide use. Facilitated large and one to one training sessions/refresher courses as well as new starter courses. Created training documentation for our new systems to ensure the processes were standardized and followed correctly.Worked closely with external business consultants to reach targets & end goals on various projects. Show less

Customer facing with order fulfilment and order management responsibilities. Ensured customer satisfaction and product delivery to various destinations around the world. Department of Agriculture, Food and Marine documentation experience. Worked closely with various departments within the business to accurately allocate and deliver our products in a timely fashion using ERP systems. Close relationship with our logistics service provider.

Continuing on with my previous job role duties, I coordinated all complaints relating to our team for a number of portfolio sales.

The management of customer queries and requests in relation to a number of bank portfolio sales. General operations including invoice payments, customer correspondence & calls, investigation of security releases, complaint logging, account reviews etc