Liam O'Brien Email & Phone Number

Brisbane, Queensland, Australia

First time managing close contacts and the government asking me to send 8 staff home immediately two hours before Christmas carols were abut to begin in South bank. First time managing covid closures and managing a business doing everything i could to keep my staff safe. I reduced the trading hours to account for less staff. April 2022 South bank grew 50k per week in sales and did not go backwards. The growth continued for the remainder of 2022. December 2022 I took over the Chermside… Show more First time managing close contacts and the government asking me to send 8 staff home immediately two hours before Christmas carols were abut to begin in South bank. First time managing covid closures and managing a business doing everything i could to keep my staff safe. I reduced the trading hours to account for less staff. April 2022 South bank grew 50k per week in sales and did not go backwards. The growth continued for the remainder of 2022. December 2022 I took over the Chermside branch. Chermside had been neglected and was in bad shape. I made very quick operational changes and marginal gains, i needed the momentum of change for the greater good.Changes made are as follows-New bench installed for Cutting chicken and holding cook utensils. Previously the had to cut chicken on the other side of the kitchen some 5 metres away. Organised for air conditioning to be fixed as the staff had been working for years with no air con. It was 40 degrees in the kitchen. Installed a water cooler and fan.Removed years of marketing material, unused equipment, broken/unused equipment. Installed new shelving and created organisation.Detail cleaned everything from the roof to the floor.Hired a new and engaging team of staff.Updated PT contracts to be inline with our award. The restaurant was infested and after patching holes in the wall, detail cleaning everything and removing most of the cardboard held, the restaurant is pest free. Eco Lab comment monthly on how clean and inviting the restaurant had become.Sales have stayed at double digit growth since Janurary. Heading into Christmas holidays we will break the sales record twice this holiday period from the history of the restaurant. Staff engagement survey results were 10% more in favour of my leadership. 20% increase in likely hood to stay. This has only increased again at the most recent survey. 2 surveys have been held in 12 months my participation result was 100% and 95% (due to 2 staff on annual leave) Show less

Rbwh

Short term contract during covid. The position involved day to day management of Pulse Cafe, cancer centre coffee cart and Friday afternoon bar. The cafe operated from Monday - Friday catering for executives, uni staff and students, Lab staff and a small amount of patients. I was responsible for completing compliance and safety audits monthly, working with the events team to ensure they had space and time to prepare in our kitchen, creating new menu items with strict policy regarding healthy… Show more Short term contract during covid. The position involved day to day management of Pulse Cafe, cancer centre coffee cart and Friday afternoon bar. The cafe operated from Monday - Friday catering for executives, uni staff and students, Lab staff and a small amount of patients. I was responsible for completing compliance and safety audits monthly, working with the events team to ensure they had space and time to prepare in our kitchen, creating new menu items with strict policy regarding healthy food as all menu items had to be inline with QLD healthy food directive. Created monthly specials for our guests ranging from grilled salmon with a mango salad to a bacon and egg burger. Both winners due to popularity and the highest profit margin. The university are extending there campus and have taken the events and cafe space so the contract was not extended. Show less

Execute daily briefings to the team outlining daily expectations and communicate any activities that are happening. Build strong working relationships with all staff across the lounges Manage rosters and daily staff scheduling.Ensure passages have a comfortable and memorable experience On job training and coaching of staff to improve and offer better guest experience.Supervise and support staff in all lounges Analysis and communicate Passenger feedback to improve guest… Show more Execute daily briefings to the team outlining daily expectations and communicate any activities that are happening. Build strong working relationships with all staff across the lounges Manage rosters and daily staff scheduling.Ensure passages have a comfortable and memorable experience On job training and coaching of staff to improve and offer better guest experience.Supervise and support staff in all lounges Analysis and communicate Passenger feedback to improve guest experience.Care for sports teams, politicians, celebrities and foreign ambassadors. Ensure Chefs have food prepared on time. Quick to communicate with staff and passengers regarding delayed or canceled flights and cater for their needs. Provide an experience for all passengers that exceeds expectation.Trouble shoot any breakdowns or issues when they arise Change Kegs and use bar equipment Cover barristers and bar staff during breaks Show less

Toowong

Training restaurant. I trained new Patrao’s, assistant managers and area manager our culture and operation. Facilitator for Taking Flight, a day course designed to inform on culture and compliance for our new Shift Managers. Facilitator - Nando’s compass launch (Nandos’s Values and Behaviours) on 9 occasions.Presented ideas for creating a better culture at assistant Manager and Patrao state meetings. Designed and presented meetings for Assistant managers within my region… Show more Training restaurant. I trained new Patrao’s, assistant managers and area manager our culture and operation. Facilitator for Taking Flight, a day course designed to inform on culture and compliance for our new Shift Managers. Facilitator - Nando’s compass launch (Nandos’s Values and Behaviours) on 9 occasions.Presented ideas for creating a better culture at assistant Manager and Patrao state meetings. Designed and presented meetings for Assistant managers within my region. Developed shift managers, assistant managers and Patrao’s from staff within the restaurant. Double digit sales growth consistentlyVery low Turnover Australian Life and Soul award winner which took me to South Africa and Mozambique. Hosted global Nando’s leaders in my Restaurant on several occasions.Key figure in the Queensland operation Zuus workforce - rostering and availability platform Excel spreadsheet reporting Profit and Loss analysis and review Local area marketing and involvement Created and delivered area assistant meetings Show less

Park Royal Londo

Weekly manager meetings I designed structure and timing with a 12 man team. Prepared and delivered staff meetings to the highest level Monthly culture and buddy meetings 3 month refurbishment shut down and reopen (reopen took place over a week with different events everyday) Redeployment of 50 staff for 3 months. Conducted group interviews for the hire and training of 22 new staff for refurbishment reopen. Key influence in new and current Managers development, the… Show more Weekly manager meetings I designed structure and timing with a 12 man team. Prepared and delivered staff meetings to the highest level Monthly culture and buddy meetings 3 month refurbishment shut down and reopen (reopen took place over a week with different events everyday) Redeployment of 50 staff for 3 months. Conducted group interviews for the hire and training of 22 new staff for refurbishment reopen. Key influence in new and current Managers development, the outcome being their promotion.Supervise the daily running of the restaurantDeputise in the absence of the Patrao Managed the business for a quarter during Ramadan and summer holidaysOrganising team building days Knowledge of P&L and queriesTraining and coaching of finance, compass and how to develop the skills to manage daily operations with assistant/trainee managersGuest speaker on compass at regional “buddy” meetingsMonitoring food and labour costs across the restaurantAdhering to all company policies including PYC 95%, Ops audits 96% Fully dedicated to my position 24/7 Show less

Maryborough

Worked well with team mates and openly invited coaching from the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Operated large-volume cooking equipment and prepared catering for large groups/local events Carefully maintained sanitation, health and safety standards in all work areas.Closely… Show more Worked well with team mates and openly invited coaching from the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Operated large-volume cooking equipment and prepared catering for large groups/local events Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Cleaned food preparation areas, cooking surfaces, catering equipment and utensils. Quickly unloaded product shipments.Maintained a neat, well groomed appearance including impeccable personal hygiene that met company standards. Coached and trained staff to deliver exceptional customer experience and ability to multitask working in a small team. Show less

Maryborough And Hervey Bay

Trained new and existing Assistant and Restaurant managersOpened 2 new restaurants with 110k+ weekly salesTrained new staff for the opening of the Hervey Bay and Gympie restaurantsweekly inventory control and stock orderingProfit and Loss analysisConducted manager and staff performance reviews Scheduled learning activities and equipment knowledge use with shift managers, to help coordinate cooking timesTrained staff and managers how to maintain all equipment to the… Show more Trained new and existing Assistant and Restaurant managersOpened 2 new restaurants with 110k+ weekly salesTrained new staff for the opening of the Hervey Bay and Gympie restaurantsweekly inventory control and stock orderingProfit and Loss analysisConducted manager and staff performance reviews Scheduled learning activities and equipment knowledge use with shift managers, to help coordinate cooking timesTrained staff and managers how to maintain all equipment to the highest standardCommunity involvement with sports team, schools and charity eventsCarefully ensured that sanitation, health and safety standards were maintained in all work areasStaff weekly rosters compiled, taking staff requirements into considerationResolved guest complaints promptly and professionallyTraining courses completed while employed by Hungry Jacks:Instruction and Communication Course - recognition of staff training needs, giving positive and constructive feedback and learning to communicate while coping with many distractions in a busy restaurant.Australian Food Services - required 75% mastery of the content. Food safety procedures, correct temperature zones and simple procedures that ensure food is presented to customers in a safe and healthy manner. Store Training Program – a 4 step training method of explanation, demonstration, evaluation and feedback including principles of time management and setting goals and priorities. I have integrated these steps as part of the training program utilised within the Maryborough and Hervey Bay restaurants. Basic Management Training – communication, management styles, legal compliance, shift control, people, product, equipment, suppliers and guest serviceIntermediate Management Training – Our People Count – personal planning, staff needs analysis, crew recruitment, disability awareness, interview planningPeople the winning edge – Management styles, identifying staff learning requirements and implementing various management styles Show less