Lead BI developer for the national Head to Health program

www.LiamWrightPhotography.com

Delivery of a robust reporting framework that ensures accuracy of customer information and business reporting, annual budgeting vs actual volume reporting, FTE expenditure and informed forecasting.

Completing weekly dashboard reporting for the SMT; including exclusion reasons, complaint management, service order volumes and statuses, call & email volumes, specific meter trial opt-out reasons, meter data delivery percentages and customer pipelines.Troubleshooting staff queries in a time critical environment & providing solutions. Delivering Daily Work Volume reporting for my direct management team which outlines ouravailable resourcing, current queue volumes & a… Show more Completing weekly dashboard reporting for the SMT; including exclusion reasons, complaint management, service order volumes and statuses, call & email volumes, specific meter trial opt-out reasons, meter data delivery percentages and customer pipelines.Troubleshooting staff queries in a time critical environment & providing solutions. Delivering Daily Work Volume reporting for my direct management team which outlines ouravailable resourcing, current queue volumes & a snapshot of workloads to be completed in accordance to strict KPI’s.Designing SQL based queries to build new reporting & then analsying the data to further present suggested task drivers and resolutions. Managing/ scheduling weekly batches of bulk meter exchanges Show less

Investigation into unknown occupier sites, requiringconceptual solving methods that vary from online searchesto attempting to make contact with occupants to recoup lost revenue.