Visitor Product Specialist
Current- Supporting Pre-Sales efforts through hardware demonstrations, ordering, and setup for Proof-of-Concepts (POCs), Pilots, and client-focused hardware solution recommendations.- Managing hardware ordering for multiple clients and suppliers as the designated Account Manager for kiosk hardware and components.- Providing training to internal employees and suppliers on the visitor hardware and software systems.- Using Testrail to test the full cycle of a software upgrade/version revisions. Ensuring the Visitor Product is flawless predeployment.- Configuring and preparing visitor management systems for shipment through remote and on-site training with suppliers.- Performing quality assurance health checks and creating commissioning sheets to ensure the highest standards are met.- Providing remote and on-site training to clients, as well as conducting software testing on system and component updates.- Ensuring all hardware is fully certified for compliance.- Coordinating logistics and liaising with customs to create shipping documentation for North America, Asia-Pacific, Europe, the Middle East, and Africa.- Acting as the escalation point of contact on Zendesk for the visitor product.