Liam Samuels Email & Phone Number

San Diego, California, United States

• Responsible for determining the level of complexity of each contact with the goal of achieving the highest initial resolution
• Documents every call into a Client Relationship Management (CRM) system
• Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue
• Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental SOPs

Carlsbad, CA

• Imaging window tablets, POS systems, and Chromebooks with multiple software.1. Setting up user accounts, TeamViewer, Fortinet, and Google Chrome.
• Organize inventory, Ship products for RMA and cable management.
• Troubleshoot issues with operating systems daily.
• Use excel daily to organize the project and keep operations smooth.

San Marcos, CA

• Installing and maintaining POS and credit card readers.
• Repairing hardware and troubleshooting software issues.
• Training employees on the equipment during operation hours.
• Knowledge of basic networking (Switches, Ethernet, Access Point Configuration).
• Meeting deadlines programming POS.