Liam Samuels Email & Phone Number

San Diego, California, United States

• Responsible for determining the level of complexity of each contact with the goal of achieving the highest initial resolution• Documents every call into a Client Relationship Management (CRM) system• Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue• Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental SOPs

Carlsbad, Ca

▪ Imaging window tablets, POS systems, and Chromebooks with multiple software.1. Setting up user accounts, TeamViewer, Fortinet, and Google Chrome.▪ Organize inventory, Ship products for RMA and cable management.▪ Troubleshoot issues with operating systems daily.▪ Use excel daily to organize the project and keep operations smooth.

San Marcos, Ca

▪ Installing and maintaining POS and credit card readers.▪ Repairing hardware and troubleshooting software issues.▪ Training employees on the equipment during operation hours.▪ Knowledge of basic networking (Switches, Ethernet, Access Point Configuration).▪ Meeting deadlines programming POS.