Libbie Davidson Email & Phone Number

Atlanta, Georgia, United States

 Assist in managing a multimillion-dollar portfolio for the voice technology engineering group with focus on enhancing service offerings, maintaining capacity such as Capex, Opex and material spend. collaborate with project managers and other technology stakeholders to collate status, risks, issues, opportunities and ensure timely escalation and or resolution of risks / issues, follow-up on opportunities. Assist in conducting reviews to ensure projects are on track, any changes in scope or estimates were vetted and proper change control process was followed Responsible for budget planning, consolidating work streams into projects and programs, getting management approval, monitor and report on project, and program execution Work closely with the business owners’ liaison to ensure the voice portfolio budgets get funded, accountable for variances and their explanations, driving the project leads for budget plan alignments with forecasts Support Jira across the Voice Engineering Team Initiated a transition of ownership in Jira and assigned individual responsibilities within the Jira tool to the Voice Engineering Team. Provide training and coaching to Voice Engineering team members to facilitate their data entry into Jira. Developed and created requirements for the VEO Dashboards.

Lead on Granite deployment for Traffic Engineering Team Develop and Implemented a Process to improve the business operations within Granite.Develop a Granite metrics to the Executive Team and various Cox Stakeholders.Create Modeling Job Aids and provide training for new services and processes for the Cox Market Granite Users.Led the implementation and adoption of the Granite/Works application across the Cox Communications 18 Markets.Managed and directed a team of 5 contractor’s on Granite Project.Bridged the transitions between former DLR process and the new Granite Service Create, coordinate and distribute Design Layout Record (DLR) for industry standard circuits for Cox ordered circuits.Industry standard naming of circuits.Circuit Design/Provision circuits to include DS1, DS3, OC3, OC12, OC48, Meet point, Thru Connect, XCONN.Project manage orders of Local trunks, E911, LD, (Wireless and Wireline Groups).Managed new market launch projects for DMS & BTX switches, including the 1st VOIPMarket in Cox Network. Followed by many other. Issue ASR's to LEC's, CLEC's and ILEC's for transport / access/ switch services Responsible for ordering of complex network elements, Coordination with Multiple Carrier's,Vendors, Engineers and Management Maintaining Granite Inventory, Aggregate, Circuit Path, Segment, ElementsManage signaling capacity between Cox and interconnected service providers in DMS 500 and VOIP switches.Network managed files.Organizer of departments switch logins and scripts to access all the switch sites.Weekly backups of all department files.

Network monitoring of CATV, telephone, switches and environmental alarms via the 7x24 Network Operations Center. Use of monitoring tools including; Netcool, ProComm Plus, Rumba, Action Request (Remedy) ticketing system, web based tools Cox intranet and internet, Microsoft office suite Responsibilities include; ticket creation, outage notifications and dispatch to remote system technicians and SOCs, ensuring proactive handling of alarms in the Cox Communications network

Responsible for a team of 16 Broadband HFC Telephony Analysts.Develop reports for senior management on the health of our network and help to find root cause resolutions on chronic customer reported problems.Manage schedules and routing of trouble calls to outside Field Forces and Fix Agencies. Train new employees in the operations of Broadband Repair for Telephony, HSD, and Digital NexTV. Work as a liaison with RBOC's and CLEC's for Local Number Portability.

Norcoss Ga

Worked to establish MediaOne's Broadband Repair Center focusing on Residential Telephone, High Speed Data, and Video Service restoration. Created process of trouble handling flows, which included reporting schemes and metric evaluations.Worked with Lucent 5ESS Recent Change to correct provisioning and translation problems on individual POTS lines. Measured RF spectrum utilizing BellCore Element Manager terminals for residential telephony.Used troubleshooting techniques to correct residential High Speed Data Internet problems on a DOCIS Cable Modem Platform.Researched individual modems using intranet related sites to ping modems and tell their current status. Managed Digital NexTV with MediaOne's billings system ACSR/CSG. Utilized remedy ticket handling applications.

Norcoss Ga

Assisted end-users in troubleshooting Internet connectivity via cable modem access. Set up customer accounts for installation of HSD service.Created and maintained customer email accounts. Administered the provisioning of cable modems for access and insure proper transmit/receive power rates for connectivity.

Provided Internet software technical support to end-users. Assisted in on-line registration of Internet and email software for customer usage.Performed troubleshooting of Internet connectivity issues. Maintained user e-mail accounts, and provided software fulfillment.

Raleigh-Durham, North Carolina Area

Maintained PC's on a small LAN. Performed minor hardware and software installation, configured TCP/IP and other network configurations on PC's.

Ba, Mis

Ba, Information System

ES505A 5ESS -2000 Switch Translations ES505B 5ESS -2000 Switch Translations (Essentials for Recent Change)