Libby Hurley Email & Phone Number

San Francisco Bay Area

- Provided an exceptional customer experience for 500-600 customers a day, grounded in compassion, flexibility, and a service-oriented mindset while working long hours and maintaining flexibility; recognized as a top performer at San Francisco Flight Attendant Base. - Conducted staff briefings and provided on-the-job training to new flight attendants while working as flight lead. Proactively minimize service disruptions by managing details and notifying management before issues occurred. - Utilized proactive communication and coordination with pilots, gate agents, and customer service managers to follow regulations while prioritizing safety and efficiency.

Norfolk, Virginia Area

- Served as the interactive exhibit supervisor during daily operations and special events, leading live exhibit interactions and overseeing volunteer team members.. - Researched and developed talking points for history and STEM-related exhibit education. Worked collaboratively with coworkers on how to effectively present these programs to visitors ensuring a positive guest experience. - Onboarded and facilitated training for specialists and new volunteers on exhibit education and presentations. - Led trainings on building underwater Remotely Operated Vehicles.

Norfolk, Va

- Onboarded 100 new personnel for all five on-site venues, providing training for operational systems at the manager level. - Provided administrative support to the Human Resources Manager. Assisted in the development of onboarding and training resources for new hires, including employee orientation. - Established and refined processes for tracking internal and external financial transactions including venue safe audits and coordinating deposits across five entertainment venues. - Managed Point-of-Sale system at the front-end and back-end for five restaurants in the Production and Development environments.

- Worked in a deadline driven environment while managing a fundraising budget of $1.6 million. - Organized events for up to 300 people for St. Jude fundraising campaigns, including coordination of staffing and resources, creation of marketing collateral, and working closely with partners in construction and media. - Recruited, trained, and coordinated over 100 volunteers for office and event staffing.

Greensboro/Winston-Salem, North Carolina Area

- Sought out new catering clients to increase catering sales and utilized unique customer service skills, increasing catering sales by 38% over 9 months - Focused on creating exceptional experiences for patrons by emphasizing customer service. - Managed and directed the catering team to execute catering orders and implement increasingly efficient procedures that were ultimately incorporated by the company.

Lake Junaluska, Nc

- Facilitated logistics and set-up for conferences and programs being held on site. - Orchestrated communication with conference organizers and presenters. - Provided on-going administrative support for all summer programs. - Assisted in the organization and management of the registration database. - Managed the assembly of welcome packets for program attendees. Part of the Global Mission Fellows Program of the General Board of Global Ministries of the United Methodist Church.

Hong Kong

Placed at the Asia Pacific Mission for Migrants in Hong Kong, SAR and Lake Junaluska Conference and Retreat Center in Lake Junaluska, NC.

Hong Kong

- Created and implemented an international ticket raffle to raise funds for the organization. - Trained raffle managers across the world on rules and procedures by utilizing online collaboration tools such as Skype and Google Suite. - Composed and edited articles and essays for company publications. - Integrated with the migrant community and assisted in organizing events and conferences sponsored by the organization; achieved success and forged relationships in a cross-cultural work environment.Part of the Global Mission Fellows program of the General Board of Global Ministries of the United Methodist Church.

Emory, Va

- Recruited and cultivated relationships with potential students by attending college fairs, visiting high schools, and coordinating visits to the E&H campus. - Assessed grading metrics and students' personal experiences to admit students. - Coordinated on-campus events, such as visit days for prospective and committed future students. - Provided campus tours to potential students.

Emory, Va

Served as logistics coordinator for the Emory & Henry Phonathon. Trained student callers in customer service techniques. Coordinated and supervised student callers during Phonathon.

Emory, Va

Provided leadership and mentorship to upperclassman residents. Created and implemented academic and professional development programming.

Arlington, Va

Facilitated event planning initiatives by creating databases, organizing mailings, and assisting with office management. Shadowed employees as they developed fundraising, public relations, and marketing strategies.

Bachelor Of Arts (Ba), Theatre And History

Activities and Societies: Alpha Psi Omega, Delta Omicron Pi, Greek Council, Cardinal Key National Honor SocietyOutstanding Senior Award.

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