Abundio Libradilla Email & Phone Number

Austin, Texas Area

Roles and Responsibilities:- Provide network design and implementation solutions to customers.- Proactively overlook customer network performance by means of snmp based monitoring platform.- Assist customer remotely during slow performance issues and network latency.- Do onsite visits to customers to ensure their network is at optimal performance.- Troubleshoot routing and configuration issues of customer edge devices.- Installs voice equipments like Voice gateways, IP phones and switches including Cisco devices.- Subject Matter Expert for anything IT related, providing quick trainings and procedure documents.- Coordinate with various Network Data and Voice equipment vendors to establish a solid network solution to be implemented per customer requirements.- Implement PRTG and NagiosXI monitoring, OpenDNS solutions, Edgemarc and Polycom platforms, Amazon AWS servers, work with GoDaddy DNS, ACME Packet SBC, Sonus and Ribbon SBCs, Broadsoft platforms, etc.- Polycom Voice certified- Help implement SDWAN solutions, like Velocloud, Oracle Talari and Palo Alto- DATTO Remote RMM

Muntinlupa City

- Started the company “Foodhauz de Libradilla” back in June 2012 to establish food venture business- First ever project is the Binalot Sa Wrap (SM Muntinlupa Branch) food store- Manages this Binalot food store- Implemented rules and regulations- Works hand-in-hand with the team leads and supervisor- Conducts weekly meeting for all the crews- Promotes ads, campaigns, and marketing plan to expand and reach out to more customers- Meets with the Mall admins to come up with business proposals

Alabang, Muntinlupa City Philippines

Roles and Responsibilities:Level2 NOC (2011 to 2015)- 2nd Level Advanced Support Engineer for major enterprise customers globally, the likes of: Morgan Stanley, J&J, etc.- Troubleshooting advance troubles like routing issues, latency and application layer issues.- Configures CE and PE devices for any misconfiguration and non-standard configurations.- Document some useful processes (MOP) and send out to Level1 Engineers for ease of troubleshooting.- Works with multiple vendors for further troubleshooting (eg Cisco TAC, PTT vendors, Fujitsu NOC for optical circuit issues, etc).Install/Implementation group (2007 to 2011)- Help troubleshoot and configure OOB access modems and terminal servers (Avocent).- Design and implement router logical configurations for customer specific requirements.- Provide support to Field Technicians, helping them to setup the routers, switches and modems/terminal servers.- Attending to conference calls with the customer and Project Teams when support is requested on certain issues, or doing some Change Requests, Bandwidth upgrades and/or software upgrades and powerdown activities.

Aurora Ave., Quezon City Philippines

Roles and Responsibilities:Take inbound calls from AT&T customers reporting outage or network issues.Ensuring the network connectivity of our customers as top priority.Troubleshooting Cisco and Nortel routers/switches.Monitoring CE routers to avoid downtime.Work on automated tickets and notifying the customers regarding the event of the outage.Work with the local LEC to report and have the circuit tested.As a Helpdesk (Tier2/Level2) Agent:Provided coaching sessions and mentoring to fellow agents.Helping fellow agents with the support process and procedures.Providing email updates to the Team.Make End-of-Day reports and Minutes of Meetings.Make phone and email interaction with AT&T Account Teams to have better resolution of the issue.

Eastwood Libis, Quezon City Philippines

Roles and Responsibilities:Receive incoming calls from Dell laptops and desktops home users.Provides phone technical support to Dell users helping them troubleshoot their laptops or PCs.Provides excellent customer service.Walk them through reseating the memory cards, video cards, and modems.Walk them through formatting the harddisk and re-installing Windows (OS).

Coralles Ave., Cagayan De Oro City Philippines

Roles and Responsibilities:Fix and repair all kinds of problems in a computer (PC and Laptop).Repair and maintenance services to the PCs of the company's Internet Café.Do home services to those who require assistance that cannot leave home.Answer calls to inquiries and questions to those who just purchased a PC setup.Entertain (doing sales talk) people who are planning to buy PC.Assemble the newly bought PC parts.Installation of software (OS, applications, anti-virus, games)Setup and maintain the LAN networking of the Internet Café.Fix and repair PC power supplies and all sorts of peripherals like printer and scanners, monitors.

Diploma Of Technology, Computer Technology

Activities and Societies: Dept of Science & Technology (D.O.S.T) Scholar and Provincial Capitol Scholar, Zeta Rho Gamma

Education record

Activities and Societies: Class Salutatorian

Education record