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Fernan Roy Punay is listed as Contact Center Professional at TeligentIP, a company with 46 employees, based in Metro Davao, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Fernan Roy Punay.
Fernan Roy Punay previously worked as Office Manager at Teligentip and Team Manager at Alorica Philippines, Inc.. Fernan Roy Punay holds Bachelor Of Science In Computer Science, Computer Science from Ama Computer College.
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I am a seasoned individual, marinated in life experience. I have 15+ years of contact center work, mainly in customer service thru tech support. Well-enhanced just like wine, I can be alternately sweet, tart, sparkling, mellow.
Listed skills include Technical Support, Contact Centers, Business Process Outsourcing, Customer Satisfaction, and 9 others.
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A career timeline built from the work history available for this profile.
Oversees operations and performs administrative responsibilitiesProvides training, mentoring, and monitoring while tracking performanceFacilitates meetings between staff and with various clientsIn charge of new hire and exit interviews, recruiting, etc.Runs Social Media Community Management for multiple platforms (Fb, Twitter, Hootsuite, Birdview, etc)Do.
Region XI - Davao, Philippines
Provided regular supervision and mentorship over subordinate staffEnsured regular and effective communication with subordinate staff on performance, goals, and coachingFacilitated daily agent coaching and development sessions in both written and verbal formatParticipated in client-related activities to include client calibration sessions and project.
Region XI - Davao, Philippines
Responsible for direct supervision of 15-18 agentsResponsible for the attainment of client set goals, efficiency targets, and overall team performancePerformed consistent and affective coaching sessions to address performance gaps using TOPS processAnalyzed agents performance and developed action plans to bridge gapsConducted regular performance management.
Davao, Davao Region, Philippines
Developed, trained, and managed team membersEstablished and maintained effective communication with clients and/or team members; bridged needs, resolve issues, and meet expectationsEnsured motivational programs are in place and encourage frequent recognitionsProduced and deployed solid and effective strategies based on accurate, meaningful data reports.
Region XI - Davao, Philippines
Provided wide spectrum, resolution-based paid technical support for In and Out-of-Scope issues with D-Link and 3rd party devices/ issues as well as with popular consumer electronics devices and software Scheduled and initiated service calls to existing subscribers for customer satisfaction and case closure
Region XI - Davao, Philippines
Acted as a Point Person to oversee and assist the partner team with technical issuesDid real-time monitoring and after-call intervention on agents' calls through support and coachingProvided own comprehensive analysis report for agents’ review and evaluationHandled escalated calls from Level 1 agentsAligned with the partner team captain the goals and plans.
Region XI - Davao, Philippines
Handled escalation calls for Linksys Expert series routers and the usual Linksys Skill 1 to 5 devicesEnsured customer satisfaction and case resolution by doing service calls and follow-ups on a daily basisActed as Tech Lead/ Point Person to oversee and assist a team when tasked by the Manager-On-Duty Coached and monitored newly hired agents alongside with.
Region XI - Davao, Philippines
Provided excellent phone support for D-Link devices like hubs, switches, wired/wireless routers, wired/wireless Print Servers and adapters
Region XI - Davao, Philippines
Piloted the SP (Service Provider) account of Linksys in Davao siteProvided outstanding Customer support for Linksys devices bundled/provisioned by Internet Service Providers, Retailers and other US Telco companiesProvided technical support for Skill 5 devices such as Linksys Wireless Internet Phones, Linksys DSL Gateways & Linksys 3G routersHandled.
Region XI - Davao, Philippines
Provided tech support on Linksys Skill 4 devices like VPN routers, wired/wireless Print Servers, Network Attached Storages, IP cameras, VoIP devices, etc & at the same time offered Sales and Service Offerings to qualified Out-of-Warranty devicesHandled internally escalated calls from Level 1 agents & ensured customer satisfaction through follow-up.
Region XI - Davao, Philippines
Trained for ACT! by Sage Software Tech Support (ACT! by Sage 2009 release)
Region XI - Davao, Philippines
Provided excellent phone support for Linksys Skill 1 to 3 devices like hubs, switches, wired/wireless routers and adaptersSpearheaded Linksys’ One Call- One Connect, a support program launched which offered extended product support for Out-of-Warranty productsPiloted Linksys’ Extended Service Program, the first extended support program for Linksys.
Other employees you can reach at teligentip.com. View company contacts for 46 employees →
Aubree Gelok
Colleague at TeligentipFort Lupton, Colorado, United States, United States
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AW
Alan Walker
Colleague at TeligentipDraper, Utah, United States, United States
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KG
Kehinde Gregory
Colleague at TeligentipNigeria, Nigeria
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SD
Sara Dane
Colleague at TeligentipMetro Davao, Philippines
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AG
Aubree Gelok
Colleague at TeligentipFort Lupton, Colorado, United States, United States
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RD
Rick Dubois
Colleague at TeligentipLittleton, Colorado, United States, United States
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AL
Abundio Libradilla
Colleague at TeligentipLaguna, Calabarzon, Philippines, Philippines
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RH
Ryan Hopkins
Colleague at TeligentipDraper, Utah, United States, United States
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MJ
Mark John Tiempo
Colleague at TeligentipPhilippines, Philippines
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JP
Juan Pena
Colleague at TeligentipLos Angeles Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Fernan Roy Punay works for TeligentIP.
Fernan Roy Punay is listed as Contact Center Professional at TeligentIP.
Fernan Roy Punay is based in Metro Davao, Philippines, Philippines while working with TeligentIP.
Fernan Roy Punay has worked for Teligentip, Alorica Philippines, Inc., Teleperformance Philippines, Sutherland Global Services, and Concentrix.
Fernan Roy Punay's colleagues at TeligentIP include Aubree Gelok, Alan Walker, Kehinde Gregory, Sara Dane, and Aubree Gelok.
You can use AeroLeads to view verified contact signals for Fernan Roy Punay at TeligentIP, including work email, phone, and LinkedIn data when available.
Fernan Roy Punay holds Bachelor Of Science In Computer Science, Computer Science from Ama Computer College.
Fernan Roy Punay is listed with skills including Technical Support, Contact Centers, Business Process Outsourcing, Customer Satisfaction, Team Management, Outsourcing, Performance Management, and Vendor Management.
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