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Leandro Ferrer Email & Phone Number

Service Delivery, Management, ITIL at WorkForce Software (Australia)
Location: Sydney, New South Wales, Australia 9 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
WorkForce Software (Australia)
Role
Service Delivery, Management, ITIL
Location
Sydney, New South Wales, Australia
Company size
589 employees

Who is Leandro Ferrer? Overview

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Quick answer

Leandro Ferrer is listed as Service Delivery, Management, ITIL at WorkForce Software (Australia), a company with 589 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Leandro Ferrer.

Leandro Ferrer previously worked as Application Consultant at Workforce Software (Australia) and Application Development Lead at Accenture. Leandro Ferrer holds Bachelor Of Science (Bs), Management Information Systems from Ateneo De Manila University.

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Email format at WorkForce Software (Australia)

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WorkForce Software (Australia)

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Profile bio

About Leandro Ferrer

A versatile IT Professional with a total of 10 years of working experience across various roles including service delivery, project management, application development, business analysis and ITIL. With a detail-oriented approach, I ensured effective service delivery for different clients in industries such as Consumer Goods, Household Appliances and Telecommunication. A proven lead adept in managing application development and support teams in a Managed Service Environment. I seek work opportunities in service delivery, business analysis and ITIL to contribute my knowledge to the growth of the company.

Current workplace

Leandro Ferrer's current company

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WorkForce Software (Australia)
Workforce Software (Australia)
Service Delivery, Management, ITIL
livonia, michigan, united states
Website
workforcesoftware.com
Employees
589
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Company profile
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9 roles

Leandro Ferrer work experience

A career timeline built from the work history available for this profile.

Application Consultant

Current
Workforce Software (Australia)
  • Configure product demonstrations based on prospect requirements using Java and SQL
  • Attend discovery calls with potential clients to gain an understanding of their workforce management requirements
  • Prepare detailed demonstration documentation
Mar 2021 - Present

Application Development Lead

Accenture
  • Analyze business requirements and provide an integration approach using SAP PI
  • Provide integration environment technical expertise during the planning, execution, and management of integrating new applications into the existing application environment
  • Provide issue resolution in SAP PI based on client Service Level Agreements with knowledge on using ServiceNow and JIRA
  • Escalation point for administrative and technical concerns of junior team members
  • Consistently monitors engagements by team members and ensures that projects are delivered efficiently with quality
Apr 2017 - Jan 2021

Project Manager

Hewlett Packard Enterprise
  • Plans, implements and monitors the project transition and ensures that it runs within schedule and budget
  • Ensures smooth transition of services by coordinating with client and senior management
  • Produces clear communications for status, accomplishments, risks and issues of the transition
  • Organizes and leads the transition team to meet deliverables and complete transitions in a timely manner
  • Applies project management methodologies and best practices to ensure successful project transition
  • US Onshore assignment for 2 weeks to better coordinate with the stakeholders and ensure transition is executed seamlessly
Mar 2016 - Mar 2017

Service Delivery Lead

Hewlett-Packard
  • Led and managed a start-up L2 Team with 9 FTEs designed to support multiple client accounts of various industries
  • Directly reports to and coordinates with Service Managers to ensure initiatives and service deliveries are aligned with clients’ expectations
  • Drive operational excellence on a 24/7 support schedule by hitting operational, financial, and utilization targets monthly
  • Effective leadership and management in the resolution of serious operational incidents, complex technical problems, and root cause analysis all in a production environment
  • Conduct regular 1:1s with functional reports, assess and give peer performance reviews to functional reports
  • US Onshore assignment as SAP PI Subject Matter Expert for the Transition to Support
Jul 2014 - Jul 2016

Itil Process Owner (Request Fulfillment Management)

Hewlett-Packard
  • Ensures that Request Management process and guidelines are being followed by the team across all regions
  • Tracks performance based on agreed timings and guidelines
  • Reports on monthly and weekly performance
  • Initiates and enforces process improvements based on the target metrics and results of regular reporting
  • Ensures Requests are managed per the commitments contained in Service Level Agreements;
  • Works closely with EDMs and other process owners
Jun 2013 - Jun 2015

Support Analyst - Sap Pi

Hewlett-Packard
  • Handles technical issues for service restoration
  • Creates, investigates and resolves problem records for recurring incidents
  • Implements routine changes needed for day-to-day operations
  • Coordinates changes needed by the business to ensure business service continuity
Apr 2010 - Aug 2014

Itil Process Owner (Incident Management)

Hewlett-Packard
  • Ensures that Incident Management process and guidelines are being followed by the team across all regions
  • Tracks performance based on agreed timings and guidelines
  • Reports on monthly and weekly performance
  • Initiates and enforces process improvements based on the target metrics and results of regular reporting
  • Ensures Incidents are managed per the commitments contained in Service Level Agreements;
  • Acts as Escalation I in functional escalations
Jul 2011 - Jun 2014

Project Coordinator - Sap Pi 7.31 Application Migration

Hewlett-Packard
  • Ensures project scope is on track and identifies next steps for risk mitigation from a PI Infrastructure perspective
  • Closely coordinates and collaborates with the Project Manager and PI Application Developers to identify and resolve issues early
  • Diligently reports project status and issues identified with corresponding resolution or next steps
Nov 2012 - Apr 2014

Itil Process Domain Lead (Incident Management)

Hewlett-Packard
  • Oversees and ensures that incident management processes are in place and is followed by entire organization
  • Coordinates directly with ITIL Service Operations Tower lead for various incident management concerns, updates and continuous process improvements
  • Drives for the overall planning and execution of incident management process improvements by working closely with all incident managers within the HP organization
Oct 2012 - Mar 2013
Team & coworkers

Colleagues at WorkForce Software (Australia)

Other employees you can reach at workforcesoftware.com. View company contacts for 589 employees →

DA Dr Angelina Sun Dr Angelina Sun Colleague at Workforce Software (Australia) Australia, Australia View → LB Lian Bryant Lian Bryant Colleague at Workforce Software (Australia) Buckingham, England, United Kingdom, United Kingdom View → DM Dan Morini Dan Morini Colleague at Workforce Software (Australia) Atlanta, Georgia, United States, United States View → DH Douglas Holler Douglas Holler Colleague at Workforce Software (Australia) Parsippany, New Jersey, United States, United States View → SC Sharon Caulfield (Gilson) Sharon Caulfield (Gilson) Colleague at Workforce Software (Australia) Farmington, Michigan, United States, United States View → TH Toby Harris Toby Harris Colleague at Workforce Software (Australia) Greater Reading Area, United Kingdom View → AH Amy Houy Amy Houy Colleague at Workforce Software (Australia) Greater Pittsburgh Region, United States View → EC Emma Chau Emma Chau Colleague at Workforce Software (Australia) Greater Sydney Area, Australia, Australia View → AG Aiden Gray Aiden Gray Colleague at Workforce Software (Australia) Wellingborough, England, United Kingdom, United Kingdom View → SD Stephanie Deyette-Cheung Stephanie Deyette-Cheung Colleague at Workforce Software (Australia) Greater Boston, United States View →
1 education record

Leandro Ferrer education

FAQ

Frequently asked questions about Leandro Ferrer

Quick answers generated from the profile data available on this page.

What company does Leandro Ferrer work for?

Leandro Ferrer works for WorkForce Software (Australia).

What is Leandro Ferrer's role at WorkForce Software (Australia)?

Leandro Ferrer is listed as Service Delivery, Management, ITIL at WorkForce Software (Australia).

Where is Leandro Ferrer based?

Leandro Ferrer is based in Sydney, New South Wales, Australia while working with WorkForce Software (Australia).

What companies has Leandro Ferrer worked for?

Leandro Ferrer has worked for Workforce Software (Australia), Accenture, Hewlett Packard Enterprise, and Hewlett-Packard.

Who are Leandro Ferrer's colleagues at WorkForce Software (Australia)?

Leandro Ferrer's colleagues at WorkForce Software (Australia) include Dr Angelina Sun, Lian Bryant, Dan Morini, Douglas Holler, and Sharon Caulfield (Gilson).

How can I contact Leandro Ferrer?

You can use AeroLeads to view verified contact signals for Leandro Ferrer at WorkForce Software (Australia), including work email, phone, and LinkedIn data when available.

What schools did Leandro Ferrer attend?

Leandro Ferrer holds Bachelor Of Science (Bs), Management Information Systems from Ateneo De Manila University.

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