Lillian Olson

Lillian Olson Email and Phone Number

QA Specialist at Lucid @ Lucid Software
south jordan, utah, united states
Lillian Olson's Location
United States, United States
About Lillian Olson

IT professional with experience in Quality Assurance, software and hardware troubleshooting and repair for both Mac and iOS devices. Dedicated to continuously improving my skills

Lillian Olson's Current Company Details
Lucid Software

Lucid Software

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QA Specialist at Lucid
south jordan, utah, united states
Website:
golucid.co
Employees:
689
Lillian Olson Work Experience Details
  • Lucid Software
    Qa Specialist
    Lucid Software Apr 2023 - Present
  • Apple
    Mac Genius
    Apple Mar 2019 - Apr 2023
    Provided software and hardware troubleshooting for Macs and iOS devices. Performed Mac and iPhone hardware repairs. Recognized by the highest level of customer relations teams, while continuing to drive the team for results and provide mentoring. Provided detailed case notes for all repairs with troubleshooting information, as well as escalating issues to other departments or engineering teams when appropriate.
  • Apple
    Bluetooth Qa Tester
    Apple Jun 2021 - Nov 2021
    Designed and executed manual test plans for iOS Bluetooth features. Performed smoke, white and black box, and acceptance testing for both existing features and new features. Performed ad-hoc testing and made issue reports. Performed root cause analysis and found additional information in logs and analytics data in partnership with software engineering. Used Confluence, Charles Proxy, and in-house defect tracking software
  • Apple
    Technical Expert
    Apple Jul 2018 - Mar 2019
    Performed software and hardware troubleshooting on iOS devices. Repaired iPhone hardware. Provided detailed troubleshooting notes for other technicians. Mentored and trained newer employees in best practices.
  • Apple
    Technical Specialist
    Apple Jan 2018 - Jun 2018
    Performed troubleshooting on iOS devices. Took detailed case notes for other technicians with troubleshooting steps and reproduction steps.

Lillian Olson Education Details

Frequently Asked Questions about Lillian Olson

What company does Lillian Olson work for?

Lillian Olson works for Lucid Software

What is Lillian Olson's role at the current company?

Lillian Olson's current role is QA Specialist at Lucid.

What schools did Lillian Olson attend?

Lillian Olson attended University Of Minnesota.

Who are Lillian Olson's colleagues?

Lillian Olson's colleagues are David Neil, Chelsea E. Ashton, Chin-Chen (Vincent) Lin, Eric Stallworth, Prachi Upadhyay, Zackery Rowley, Q B.

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