Lillian Sauer Email & Phone Number

Beverly Hills, California, Us

-Develop, implement, and manage an integrated project plan to ensure the successful completion of all program deliverables.-Manage all local and global programs by collaborating with XFN partners and external vendors. Projects encompassed enterprise redesign of all TM1 Apps, design systems, and backend navigation.-Establish and maintain clear objectives, scope, priorities, deliverables, timelines, and budgets for the program.-Monitor and report on program performance and progress against defined goals.-Facilitate ongoing communication and collaboration among stakeholders, including senior leadership.-Identify and manage risks and issues, and develop mitigation strategies.-Analyze program data and metrics to identify opportunities for improvement and optimization.-Develop and implement best practices and processes for program management.-Maintain program documentation and provide regular status updates.-Drive Strategic Planning - with the ability to develop a vision for the future and create a culture in which long-range goals can be achieved. -Set annual, monthly, and weekly goals for all TM1 programs that impact all Enterprise clients and drive resolutions for escalations and goals. -Increase user productivity by delivering ten key features and developing comprehensive monitoring of risks, issues, dependencies, contingency plans, and resources to remove roadblocks.-Lead regular XFN meeting cadence to ensure alignment on goals, responsibilities, and timelines with internal and external stakeholders to provide updates, distribute action items, and maintain a proactive awareness of project progress and delivery of operational initiatives-Review change requests, perform impact analysis, and define processes to implement and socialize change across all impacted teams. Update relevant workflows and documentation for change requests-Develop clear project charters and plans to document project objectives, deliverables, and progress from inception to execution

Newark, Ca, Us

-Ran 30+ technical operational data center initiatives for our largest client Meta, spanning 13 data center sites globally, on time or ahead of schedule-Managed the day-to-day operations and program roadmap to ensure departmental objectives and key results (OKRs) were achieved efficiently and effectively-Developed a project charter with clear milestones to deploy 100% of all corporate global data center standardization projects to close- Projects included Meta Robotics, Meta Corporate, and Meta Data Center initiatives to streamline and make workflows more efficient-Led regular meeting cadence to ensure alignment with crucial global Data Center Site Operations, Meta Corporate, and ITRenew stakeholders to provide updates, distribute action items, and maintain a proactive awareness of project progress and delivery of operational initiatives-Identified critical paths affecting the delivery of projects due to escalations. Facilitated the resolution of issues, partnering with cross-functional teams and acting as subject matter expert in identifying root causes and providing corrective action-Collaborated with cross-functional teams and vendors to deliver critical projects on time or ahead of schedule-Identified and communicated change management and process improvement to ensure team members understand new and upcoming roadmap deliverables to improve workflow and process -Partnered with internal and external auditors to remediate findings and implement process improvements that support and drive eradication operations compliance-Defined the direction of the team, which is in line with ITRenew and Meta culture and reviewed with my team during expectation and goal-setting discussions-Evaluated team performance against clearly defined key performance indicators (KPIs) and integrated corrective action plans to deliver on productivity goals-Responsible for creating and implementing plans and training that drove diversity, equity, and inclusion within ITRenew at Meta

San Francisco, California, Us

-Identified critical paths that focus on key areas and program initiatives as related to strategic roadmaps discussion-Actively advised and provided guidance to the business units around scheduling, labor management and leave management-Revitalized performance by leading large-scale global change management while sustaining a culture of excellence-Managed the most extensive revenue-generating client program, with full responsibility for 10% of all revenues-Influenced and energized teams throughout all organizational levels by displaying a solid executive presence-Directed cross-functional Product, Services, and Operations teams in the delivery of customized translation tech support; launched four key integrated support solutions with global rollouts-Defined the roadmap for global programs and overall strategy into actionable deliverables and priorities -Critically analyze business operations to identify inefficiencies and set and execute the long-term vision-Presented data-driven recommendations for high-priority, revenue-generating projects by capturing critical insights from quantitative and qualitative data-Hired, trained, onboarded, reviewed performance, and developed processes that drove sales and moved the needle-Synthesized KPIs and managed project milestones to ensure compliance with all contract requirements, including strict scheduling, budget, and quality expectations-Facilitated and maintain strong vendor relationships to conduct thorough business reviews and manage performance expectations-Developed high-performing contingent workforce teams by delivering individualized staff development plans and promoting internal advancement

San Francisco, California, Us

-Coupled with our marketing teams to amplify collaboration and improve sales outcomes-Secured customer satisfaction feedback and synthesized results to capture critical insights and develop innovative operational improvements-Identified gaps in service, training, and integrated corrective action plans to address customer requirements -Formulated and integrated process improvements to address complex client issues proactively-Executed three 3-day conferences with over 50 global clients, providing direct management to a project team of more than 80 workers

San Francisco, California, Us

-Curated targeted program content across a variety of media, including in-person education, videos, and webinars-Championed the brand vision across community and education channels by producing industry-leading educational content for customers-Maintained the company's image through the implementation of marketing and product initiatives-Partnered with Operations, Product Design, Marketing, and PR teams to align all content and deliverables with brand standards -Establish performance specifications, cost and price parameters, market applications, and sales estimates-Developed a communications strategy to engage the diverse, global remote worker community

Oo

-Drove a team of contingent front-facing Client Representatives to produce high-quality results equivalent to those of in-house employees.-Created metrics to measure the ROI of new clients and quickly address concerns or areas of opportunity-Maintained an agile environment through a three-fold volume increase over a year, successfully maintaining a low turnover rate and facilitating a culture of collaboration

Oo

-Developed roadmaps and launched a program to transition clients to the QuickStart Program, successfully improving client retention and satisfaction-Trained and facilitated the contingent workforce management system to end users to include the technical aspects, change management, and practical adoption