Lillian Guy Email & Phone Number

Continue will previous tasks and responsibilities but with the addition of:- coaching new team members on best practices, SOPs and helping to develop skills necessary to excel at this role.- Managing the more complex client use cases.

- Work with clients post sale to onboard and implement Birdeye software. This includes set up, consultation on best practices, training, integration set up and technical troubleshooting. - Act as liaison between client and technical teams, ensuring that platform delivers all that has been promised. - Consult with clients on Birdeye and industry best.

Birmingham, Alabama

Manage multiple integration projects simultaneously through the project lifecycle from discovery to delivery.Act as point of contact between clients and vendors to coordinate meetings and status calls.Set project timelines, manage progress, identify potential blockers and work to deliver project on time.Onboard and support clients through integration.

Pelham, Alabama

Manage and update the SmileyBrothersFoods.com website as well as all social media accounts including Facebook, Instagram, Yelp, Google and YouTube, growing our online following to over 5K followers.Develop, distribute and manage online content on all social media accounts.Listen and respond to users/fans across platforms to help cultivate and maintain a.

Work directly with customers to provide support before, during and after software implementation.Provide onsite and remote training for clients on base packages as well as a variety of additional modules.Provide industry based consultation on best practices to ensure clients are able to best utilize the software.Monitor support and training queue ensuring.

Birmingham, Alabama

Act as first point of contact for all customers and employees visiting the office. Utilize project management skills to plan monthly staff lunches, socials, and yearly holiday office party.Keep detailed records of all office expenditures and complete monthly expense reporting.Act as local HR Administrator, assisting with various aspects of recruiting and.

Mt. Laurel, Alabama

Acted as Senior Team member, ensuring that all team members were fully trained and working in an efficient and effective manner.Developed and maintained department Training Materials, New Hire Manual and New Hire Training Program.Established the SOP for the department ensuring that customers always received the highest level of customer service.Worked to.

Hoover, Alabama

Key Holder responsible for opening the store each morning. Responsible for receiving daily store delivery and processing all corresponding paperwork.Supervise stockroom associates to ensure effective and efficient merchandise flow throughout the store.

West Chester, PA

Managed the day-to-day activities of a 600 student residential community including leasing, resident relations, front desk staff and maintenance of the building.Assisted in implementation of yearly leasing programs and events.Organized and implemented multiple signature USH programming events throughout the academic year. Created and maintained various.