Lillian Guy Email & Phone Number

Birmingham, Al, Us

Continue will previous tasks and responsibilities but with the addition of:- coaching new team members on best practices, SOPs and helping to develop skills necessary to excel at this role.- Managing the more complex client use cases.

- Work with clients post sale to onboard and implement Birdeye software. This includes set up, consultation on best practices, training, integration set up and technical troubleshooting. - Act as liaison between client and technical teams, ensuring that platform delivers all that has been promised. - Consult with clients on Birdeye and industry best practices, providing guidance when needed to try to achieve the best results for their company.- Manage onboarding and implementation project schedule to best meet client expectations and ensure that Go Live dates are met. - Develop training materials for new clients, making sure all users have the needed resources for a full understanding of the software and how to best utilize for their business use case.

Birmingham, Alabama

Manage multiple integration projects simultaneously through the project lifecycle from discovery to delivery.Act as point of contact between clients and vendors to coordinate meetings and status calls.Set project timelines, manage progress, identify potential blockers and work to deliver project on time.Onboard and support clients through integration connection process, assisting with training, testing and release.Troubleshoot technology connections, assisting with issues, upgrades and enhancements. Create and maintain training materials resource library.

Pelham, Alabama

Manage and update the SmileyBrothersFoods.com website as well as all social media accounts including Facebook, Instagram, Yelp, Google and YouTube, growing our online following to over 5K followers.Develop, distribute and manage online content on all social media accounts.Listen and respond to users/fans across platforms to help cultivate and maintain a positive company image.Analyze insights and metrics to help make informed suggestions and decisions on marketing and promotions.

Work directly with customers to provide support before, during and after software implementation.Provide onsite and remote training for clients on base packages as well as a variety of additional modules.Provide industry based consultation on best practices to ensure clients are able to best utilize the software.Monitor support and training queue ensuring that all requests are handled in a timely fashion.Assist with creation of training documents for both internal use and client distribution.

Birmingham, Alabama

Act as first point of contact for all customers and employees visiting the office. Utilize project management skills to plan monthly staff lunches, socials, and yearly holiday office party.Keep detailed records of all office expenditures and complete monthly expense reporting.Act as local HR Administrator, assisting with various aspects of recruiting and onboarding including participation in campus recruitment fairs, scheduling interviews, preparation for incoming new hires and collection/review of new hire documents.Use OpenAir to assist Resource Manager with project bookings and change requests for new and ongoing projects. Act as an executive assistant for the Insurance Vice President, coordinating travel, maintaining calendars, managing expenses and completing admin projects as assigned. Work to maintain office space, coordinating construction build out as well as working directly with furniture companies to coordinate ordering, delivery and installation.

Mt. Laurel, Alabama

Acted as Senior Team member, ensuring that all team members were fully trained and working in an efficient and effective manner.Developed and maintained department Training Materials, New Hire Manual and New Hire Training Program.Established the SOP for the department ensuring that customers always received the highest level of customer service.Worked to develop training documents and procedures to maximize the efficiency of the company’s off-site resources. Implemented and configured Usage Consolidation software for customers after purchased and continued to work with customers throughout subscription, providing support, troubleshooting and training as needed. Act as the liaison between institutional customers and publishers to address issues or problems regarding their usage data housed in EBSCO’s Usage Consolidation Software.Submitted and tracked software issues in NetSuite ticketing system ensuring that all issues were escalated as necessary and closed out as soon as a resolution was provided. Created and actively maintained multiple MS Access databases to keep departmental and customer information accurate and organized. Conducted WebEx training seminars with customers, team members and other EBSCO departments to update and educate on standard operating procedures, upgrades to the Usage Consolidation product and general product training.

Hoover, Alabama

Key Holder responsible for opening the store each morning. Responsible for receiving daily store delivery and processing all corresponding paperwork.Supervise stockroom associates to ensure effective and efficient merchandise flow throughout the store.

West Chester, Pa

Managed the day-to-day activities of a 600 student residential community including leasing, resident relations, front desk staff and maintenance of the building.Assisted in implementation of yearly leasing programs and events.Organized and implemented multiple signature USH programming events throughout the academic year. Created and maintained various online ventures, including the USH Facebook page, Twitter account and WCUhousing.com website.Moderated and maintained general office email account as well as various other accounts for the company.Managed student staff to maintain a positive experience for all residents.