Lilly L. Email & Phone Number

United States

Branch Operations - Floater*Travel between different locations to support branches with daily responsibilities.*Recommend products and services to members such as Mortgages, Business and Personal Loans, Credit cards and Investment Services.• Answer customer telephone calls promptly to avoid on-hold wait times.• Process new mortgage applications, open new accounts, sub-shares and credit cards.• Maintain customer satisfaction with forward-thinking strategies focus on addressing customer needs and resolving concerns.• Establish rapport with new clients to increase satisfaction and loyalty.• Develop and maintain courteous and effective working relationships.• Maintain excellent attendance record, consistently arriving to work on time.

St Cloud, Florida, United States

• Trained and developed new team members in alignment with branch service standards and objectives.• Demonstrated knowledge of branch financial products, loans and lines of credit.• Supervised team of 14 branch employees and make recommendations regarding performance evaluations.• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.• Supervised and evaluate staff, enabling them to improve skills, achieve daily objectives and attain advancement.• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Recommended products and services to members such as Mortgages, Business and Personal Loans, Credit cards and Investment Services.• Answered customer telephone calls promptly to avoid on-hold wait times.• Processed new mortgage, business loan applications, opened new accounts, sub-shares and credit cards.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Established rapport with new clients to increase satisfaction and loyalty.• Developed and maintained courteous and effective working relationships.• Maintained excellent attendance record, consistently arriving to work on time.

• Administrated daily operations of full service branch.• Complied with company policies, procedures and completed required BSA/AML trainings.• Hired, coached, and led a strong support team of Tellers and Customer Service representatives by conducting regular meetings and roll played to ensure proper direction.• Ensured all security procedures are strictly followed to maintain a safe and professional business environment• Networked around the local area to identify and capture new business opportunities.• Consulted with customers to understand their desires and suggest the best products to meet their needs• Trained and developed new team members in alignment with branch service standards and objectives.

Business Administration And Management, General

Business Administration And Management, General

Real Estate, Real Estate License - As Of March 2017