Lilly Stevens Email & Phone Number

Interlachen, Florida, United States

• Maintain an updated and accurate list of properties, conservation easements, tax deed notices and benefactors, ensuring appropriate action is taken to promote the conservation of land in Putnam County, Florida• Participate in community outreach by marketing and advertising on social media and local community platforms to inform the public of upcoming events and our mission statement• Conduct indiv idual research on scientific regulatory law with intentions to promote placing conservation easements on land to be protected by state entities• Record property deeds, draft acknowledgement letters and maintain an organized online database of all donors and properties

Brevard, North Carolina, United States

• Manage a dynamic team of 7 staff members and oversaw the safety and enjoyment of 300 campers annually at apremier outdoor adventure facility• Manage operational budgets, including procurement, equipment maintenance, and resource allocation, optimizingexpenditures while enhancing service delivery

Durham, North Carolina, United States

• Skillfully prepare aend serve a wide range of alcoholic and non-alcoholic beverages, adhering to quality and presentation standards• Assist in running nightly bar events such as trivia, music bingo and poker nights while simultaneously efficiently serving customers during high-volume times, ensuring customer satisfaction and loyalty• Provide accurate and helpful recommendations to customers in an engaging and authentic manner, ensuring the utmost positive customer experience• Implement responsible alcohol service practices, monitoring guest consumption and intervening as needed to promote safety

Wake Forest, North Carolina, United States

• Prepared and served a variety of coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks, consistently meeting quality standards• Engaged with customers in a friendly and courteous manner, providing product recommendations and ensuring a positive experience• Executed efficient workflow strategies to handle high-volume orders during peak hours, minimizing wait times

Yellowstone National Park

• Led and organized 100+ outdoor trips and excursions for diverse groups of participants, ensuring an engaging and memorable experience within the unique setting of Yellowstone National Park • Organized and facilitated sports leagues, craft nights, rock climbing trips, hikes, tours around the park, horseback rides and various other entertainment opportunities for the employees of Yellowstone National Park • Performed a variety of clerical and office duties including registering participants for trips, selling merchandise, answering questions about the park and collaborating with other trip leaders to ensure all trips ran successfully • Developed and implemented new recreational programs that catered to the interests and abilities of participants, promoting physical fitness, environmental appreciation, and team building • Served as an interpretive guide on trips, teaching participants about the history and unique flora and fauna within Yellowstone National Park • Managed equipment inventory, maintenance, and procurement, ensuring the availability of necessary resources for a wide range of recreational programs in various locations across the park • Facilitated communication between staff, park administration, and participants to address concerns, resolve issues, and enhance overall customer satisfaction

Raleigh, North Carolina, United States

• Provide exceptional customer experience to 200+ customers per day by actively investing in guests’ needs and working to ensure they leave the store completely outfitted for the adventure of their choice• Inform customers about the benefits of the co-op membership in a manner that tailors to each customers’ individual needs• Exceptional performance in multiple store roles including frontline associate, sales associate and stocking with the ability to switch quickly between roles to adapt to customer and store needs

Durham, North Carolina, United States

• Communicate effectively with over 5,000 non-profits country-wide to facilitate the enrollment and acceptance of over 1 million dollars in donations via Fidelity Investments’ Workplace Giving Platform• Conduct outreach in the form of emails and calls to non-profits in a professional manner that establishes a trusting relationship and promotes for a streamlined donation process for both the client and the organization• Work collaboratively and cooperatively with the outreach team and participate in weekly meetings with team leaders to formulate creative problem-solving solutions and adaptively support the team

• Manage COVID-19 contact tracing for 80,000 employees across Fidelity locations worldwide while providing consistent, caring communication to associates throughout the entire process• Cultivate employee health and well-being by providing passionate and empathetic care while developing strategic solutions and applying dynamic problem solving to the contact tracing process• Facilitate the development of new strategies and improvements upon company contact tracing policies and customer-facing language• Monitor and stay up-to-date with current CDC guidelines and communicate these efficiently and effectively to Fidelity associates and their close contacts worldwide

• Learn and follow best practices for a smooth and safe zip line experience, including how to respond to high ropes assists and first aid scenarios• Tailor the Go Ape experience to groups of various sizes, ages and experience levels to deliver superior customer service to every patron• Deliver safety briefs, harness guests and oversee safety practices for groups of 40+ people on the treetop course simultaneously• Conduct a complete daily safety inspection of all course components and course gear while opening and closing

• Researched under Dr. Derek Nee and contributed to the body of knowledge on memory and cognition aimed at identifying specific brain structures involved in memory tasks• Ran 100+ participants through a computer study and multiple MRI sessions to analyze brain activation during memory tasks• Participated in weekly lab meetings with a team of researchers during which we reviewed articles and presented information on the most current research in the field

• Educated 50+ guests daily on safe climbing techniques, proper use of gear, activities and other programs offered• Maintained an energetic and positive attitude while managing a high stress, quickly changing environment• Assembled and disassemble the ropes and belay system each shift• Conducted maintenance and safety inspections of rock wall and ropes course daily before patrons arrived

• Guided up to 20 guests at a time on single and multi-day outdoor excursions ranging from Florida through Virginia including backpacking, paddling, hiking, biking and whitewater rafting• Independently navigated new and unfamiliar terrain while ensuring a comfortable and safe environment for participants all ability levels to enjoy the outdoors• Provided safe transportation for participants by driving company vans with boat and bike trailers attached• Assisted in sourcing and placing 40+ workers during the hiring process each season

• Planned daily camp activities ranging from team building activities to collaborative ropes course challenges• Coordinated different ‘Fun Friday’ activities each week to cater to the various interests of children ages 8-14• Maintained an energetic, positive and professional demeanor when interacting with children, parents and all other staff members• Supervised campers on the rock wall and ropes course to ensure all safety measures and ACA requirements were adhered to

• Processed and recorded monetary transactions to maintain current and accurate tax records• Recorded property deeds, drafted acknowledgement letters, applied for grants to ensure funding, surveyed potential donation sites, conducted business at the tax collector’s office, and maintained an organized online database of all donors and properties• Participated in community outreach by marketing and advertising on social media and local community platforms to inform the public of upcoming events and our mission statement• Maintained positive relations with benefactors by calling and emailing donors to establish personal rapport• Advertised properties on Zillow by creating interactive maps, detailed descriptions and photographing sites

• Utilized the online database to categorize books, conduct inventory and update product quality information• Coordinated children’s library operations and promoted special activities through advertising campaigns• Assisted in negotiating budgets for 5 different departments within the library system• Managed quality control including donating books to other facilities and physically repairing damaged books• Independently navigated customer service comments, facilitated customer relations and helped patrons to locate specific materials

Bachelor'S Degree, Psychology

Activities and Societies: Marching Band, Psychology Research

International Baccalaureate High School Diploma

Activities and Societies: Marching Band