Lily C. Email & Phone Number

Campbell, California, United States

San Clemente, California, United States

Provided direct support to a top-producing Orange County realtor. As a primary team of two, we closed over 60 transactions within 12 months. Support included: managing the Sales Partner’s schedule, assisting with buyer and seller consultations, showing property, writing offers, preparing listings for the market, negotiating deals, and executing back-end management tasks. Ensured 5-star service for all current and past clients by providing Ritz Carlton level care to clients. Continued education in real estate, including Tom Ferry Summit 2020, year-round coaching, Reed Team Summit 2020 & 2021, bi-weekly acting classes, and weekly role play.

Created standard operating procedures for the growing business to streamline tasks and maximize efficiency. Researched and deployed new operational systems to further support the growing business and team at scale. Assisted in the development of the HR department.

Irvine, California, United States

Managed a portfolio of rental properties for a tech-based property management company. Responsible for all short-term rentals, including client relations, the property listing process, dynamic pricing, and repairs.Created the property listing process for new short-term rentals. Met with new homeowners, gathered listing and maintenance information, scheduled photography, and built listings for short-term rental sites. Designed on-brand renter communication templates, check-in/check out documents and operational procedures.Trained and supervised customer service and maintenance teams, met with the development team to track, adjust, and brainstorm new tools for the Resortigo platform.

Communication, General

Education record