Linda Beard is a Research Analyst, PMP Certified Program Manager, Business Planner/Stragegist at HP. She possess expertise in market research, program management, competitive intelligence, business process improvement, business analysis and 20 more skills. Colleagues describe her as "I’ve worked closely with Linda for over 2 years at Hewlett Packard in the Customer Insights team. Linda is a dynamic, experienced market researcher who has effectively developed and led numerous market research projects that have resulted in significant improvements in customer experience. Linda has a strong passion for customers, and utilizes her extensive analytical skills to dive deeply into data to deliver insights that are used by the operational teams to make improvements. During the time I worked with Linda, she developed a new process for integrating operational data with survey data to illuminate insights about travel patterns and customer pain points. This data was used by the travel team to make changes in operational policies and processes that resulted in cost savings for Hewlett Packard, and an improved experience for customers. Linda is a tireless advocate for the customer, and goes above and beyond to develop creative ways of better understanding the customer experience. She uses her extensive analytical skills to develop new insights about customer experience, and has the agility to quickly learn and adapt to new subject areas. She brings a very positive, cohesive influence to every team she works with, and shows compassion for her co-workers in addition to customers. I would highly recommend Linda for any market research, usability analyst, project management, data analyst, or marketing position, particularly in an environment that requires innovation, drive and passion for customers. " and "I’ve worked with Linda over the past several months to evaluate user satisfaction with a new procurement solution implemented at HP. Linda strives for continuous improvement based on trends in survey data that indicate opportunities for improvement; she is a dedicated end user advocate. Linda is proactive at communicating to management the trends in user satisfaction and is assertive at taking action to share information with appropriate teams so improvement plans can be developed and actioned. "